
PhotoBox’s recent Live Chat deployment with RightNow Technologies has helped the personal publishing and photo printing website clear some confusion with customers creati...

InVision Software, a world-leading supplier of enterprise-wide workforce management solutions, has released its latest instalment of the software solution InVision Enterp...

Jabra GO 6400 and PRO 9400 Series Make Call Management Easy With Multiuse Capabilities and Intuitive Touch Screen

Unified MBX Combines Cellular FMC Software with Open Source Telephony for Low-Cost, Hardware-Free Mobile Unified Communications

Unified Communications Applications for the Contact Centre Offer New Instant Messaging Features and Voice Portal Capabilities for Improved Business Processes

Amdocs delivers rapid implementation, converting all MetroPCS customers onto Amdocs CES 7.5 in just nine months—on time and on budget

Cost Effective Way To Automate Paper-Based Call Monitoring Forms

New SmartBPM® customer intelligence capabilities offer compelling alternative to traditional CRM

eGain Adds Intelligent Voice Self-Service Solution to Its Multichannel Customer Interaction Hub Suite.

Empirix Testing as a Service combines Empirix's technology breadth with deep testing expertise to help contact centers ensure a quality customer-agent experience at low c...
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