ACD / Diallers : News

Diallers – Regulations Not Met
With only 40 per cent of respondents using Software Diallers tracking silent calls at campaign level, abandon and silent calls continue to be an ongoing problem.
Virtual Call Centres & Home Working – Jobs in Leeds
With redundancies and job cuts leaving millions of people queuing up at the Job Centre, virtual call centres and home working could turn things around in the North of England.
ACD – Getting the Platform Right
When it comes to efficiency, it's important to get the right telephony platform (ACD).
ACD / Diallers – Call Centres not Taking Advantage of the Technology
There is a general consensus that call centres aren’t taking full advantage of the available technology, such as ACD / Diallers, when it comes to streamlining their contact centre operations.
Diallers – Contact Centres Looking to Retain the Personal Touch
Diallers are obviously a commonly utilised tool within the contact centres industry but new technology is emerging in relation to call centre diallers which is hoped to improve the personal touch and heighten customer interaction.
Business Intelligence – Contact Centres Not Integrating BI
Business intelligence (BI) is an integral part of the successful operation of any contact centre but recent research suggests that many call centres are struggling to integrate business intelligence into their workplace.
Diallers – The 'Dial Responsibly' Campaign
Contact centres in the UK are backing the 'Dial Responsibly' campaign in a bid to enhance customer care and safeguard brand reputation.
Business Intelligence – Call Centres Need Better Integration
Business intelligence simply isn't being integrated into call centre systems because of lack of time.
Contact Centre Solutions – Adding the Personal Touch to Customer Contact
Customer contact centre solutions include finding ways for companies to communicate efficiently and cost effectively while still maintaining a personal touch.
ACDs, Diallers and the Nuisance Calls Crackdown
Automatic call distribution (ACDs) or predictive diallers are facing stringent fines after the government regulator Ofcom investigates complaints.
 Exhibitors 
GMT Workforce Management
4Net Technologies Ltd.
Azzurri Communications
Business Systems (UK) Ltd
Cirquent
Genesys Telecommunications
Katalyst Communications Ltd
Nortel
Ultra Communications Limited.
 News 
Diallers – Regulations Not Met
Virtual Call Centres & Home Working – Jobs in Leeds
ACD – Getting the Platform Right
ACD / Diallers – Call Centres not Taking Advantage of the Technology
Diallers – Contact Centres Looking to Retain the Personal Touch
More >>
 Exhibitor News 
FREDRICKSON COLLECTS THE BENEFITS OF UNIFIED CONTACT CENTRE OPERATIONS.
COMPETITIVE CUSTOMER SERVICE FROM THE CLOUD TO THE DESKTOP.
IT’S WHAT YOU KNOW AND WHO YOU ARE.
Genesys submissions to CCF Hotlist
Companies are struggling to attract and serve the Millennial Generation
More >>
 Features 
Diallers – The Silent Calls Backlash
More >>
 Product Round Up 
GMT Receives Highest Customer Satisfaction Ratings
More >>
 Case Studies 
Case Reference - Delivering a Contact Centre
Case Reference - Worldwide multi-language CRM system
Case Reference - NHS Patient’s Appointment Bureau
Case Reference - Improving Customer Retention
Case Reference - Applied Consultancy in Practice
More >>
 Whitepapers 
Maximising Customer Profitability through CRM
Inbound Marketing - Converting inbound customer contact into business opportunities
Customer Management Strategy - Are you planning for success?
Customer Experience - Are you being honest about your customers’ experience?
Changing the way you do business - the focus is user adoption
More >>
 
 Members' Area Login
Username
Password
Need a password?
Password Reminder

CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


Privacy | Terms | A-D | E-I | J-O | P-T | U-Z | Web Design | Search Engine Optimisation | CIM | Internet Marketing
 

© Webevents Limited 2008 All Rights reserved.
Use of this website signifies agreement to the Terms of Use.