ACD / Diallers : Features

Diallers – The Silent Calls Backlash
Outbound call centres are responsible for the phenomenon of 'silent calls', where customers are called by diallers but there's nobody on the other end of the line.
 Exhibitors 
GMT Workforce Management
4Net Technologies Ltd.
Azzurri Communications
Business Systems (UK) Ltd
Cirquent
Genesys Telecommunications
Katalyst Communications Ltd
Nortel
Ultra Communications Limited.
 News 
Diallers – Regulations Not Met
Virtual Call Centres & Home Working – Jobs in Leeds
ACD – Getting the Platform Right
ACD / Diallers – Call Centres not Taking Advantage of the Technology
Diallers – Contact Centres Looking to Retain the Personal Touch
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 Exhibitor News 
FREDRICKSON COLLECTS THE BENEFITS OF UNIFIED CONTACT CENTRE OPERATIONS.
COMPETITIVE CUSTOMER SERVICE FROM THE CLOUD TO THE DESKTOP.
IT’S WHAT YOU KNOW AND WHO YOU ARE.
Genesys submissions to CCF Hotlist
Companies are struggling to attract and serve the Millennial Generation
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 Features 
Diallers – The Silent Calls Backlash
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 Product Round Up 
GMT Receives Highest Customer Satisfaction Ratings
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 Case Studies 
Case Reference - Delivering a Contact Centre
Case Reference - Worldwide multi-language CRM system
Case Reference - NHS Patient’s Appointment Bureau
Case Reference - Improving Customer Retention
Case Reference - Applied Consultancy in Practice
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 Whitepapers 
Maximising Customer Profitability through CRM
Inbound Marketing - Converting inbound customer contact into business opportunities
Customer Management Strategy - Are you planning for success?
Customer Experience - Are you being honest about your customers’ experience?
Changing the way you do business - the focus is user adoption
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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