ACD / Diallers : Whitepapers

Maximising Customer Profitability through CRM
The Pareto Principle tells us that 80% of a company’s profit will be delivered from 20% of the customers.
Inbound Marketing - Converting inbound customer contact into business opportunities
Are you making the most of your inbound interactions?
Customer Management Strategy - Are you planning for success?
Everyone needs a plan. For some, the idea of having a Customer Management vision, with accompanying strategy and roadmap may begin to sound like a luxury.
Customer Experience - Are you being honest about your customers’ experience?
These days, your customer’s experiences can be an open book - especially with the rise of social computing.
Changing the way you do business - the focus is user adoption
Many business change initiatives fail due to poor user adoption.
How to Turn Your Contact Center into a Profit Center — A Best-Practice Overview
A best practice overview of how a to deliver a consistent, high-quality, branded customer experience, essential in differentiating the enterprise and creating a competitive advantage.
IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
This explores how Voice over IP can lower the cost of enhancing customer service, extending the contact center to regional and branch offices, outsourcers, hosted solutions and at-home agents
Contact Centres Whitepaper
Hosted Contact Centres - Creating a level playing field
The Elusive Work/Life Balance
The familiar terms ‘flexible working’ and ‘work-life balance’ hold different meanings for different people. Learn how GMT workforce management can deliver the right balance to your organisation.
 Exhibitors 
GMT Workforce Management
4Net Technologies Ltd.
Azzurri Communications
Business Systems (UK) Ltd
Cirquent
Genesys Telecommunications
Katalyst Communications Ltd
Nortel
Ultra Communications Limited.
 News 
Diallers – Regulations Not Met
Virtual Call Centres & Home Working – Jobs in Leeds
ACD – Getting the Platform Right
ACD / Diallers – Call Centres not Taking Advantage of the Technology
Diallers – Contact Centres Looking to Retain the Personal Touch
More >>
 Exhibitor News 
FREDRICKSON COLLECTS THE BENEFITS OF UNIFIED CONTACT CENTRE OPERATIONS.
COMPETITIVE CUSTOMER SERVICE FROM THE CLOUD TO THE DESKTOP.
IT’S WHAT YOU KNOW AND WHO YOU ARE.
Genesys submissions to CCF Hotlist
Companies are struggling to attract and serve the Millennial Generation
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 Features 
Diallers – The Silent Calls Backlash
More >>
 Product Round Up 
GMT Receives Highest Customer Satisfaction Ratings
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 Case Studies 
Case Reference - Delivering a Contact Centre
Case Reference - Worldwide multi-language CRM system
Case Reference - NHS Patient’s Appointment Bureau
Case Reference - Improving Customer Retention
Case Reference - Applied Consultancy in Practice
More >>
 Whitepapers 
Maximising Customer Profitability through CRM
Inbound Marketing - Converting inbound customer contact into business opportunities
Customer Management Strategy - Are you planning for success?
Customer Experience - Are you being honest about your customers’ experience?
Changing the way you do business - the focus is user adoption
More >>
 
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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