Automation
Welcome to the Automation product category of the Call Centre & Customer Management 365 exhibition. In this product category you will find Automation information such as news, features and case studies.
 Exhibitors 
GMT Workforce Management
Genesys Telecommunications
HTK
Katalyst Communications Ltd
ntl:Telewest Business
Ydilo Advanced Voice Services UK Ltd
 News 
eGain - reinventing phone self-service with human-like intelligence
Telephonetics VIP leads the way with natural, simple, effective patient reminders
Mayrise Technology Powers Wigan’s Citizen Helpline
Yorkshire Water Customer Services Arm Deploys Impact 360 Quality Monitoring Software
Speech Recognition or the Human Touch
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 Exhibitor News 
Genesys submissions to CCF Hotlist
Companies are struggling to attract and serve the Millennial Generation
Genesys to implement complete multimedia routing system for fast-growing Irish mobile operator, Meteor
New Genesys UK Research shows contact centres do not measure performance in the way that board level execs need
Genesys introduces next generation Genesys Voice Platform
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 Features 
Redstone Telecom To Launch Inbound Telephony Solution
Pegasystems Announces Insurance Industry New Business Solution Framework
IVR – Can it Really Emulate Human Intelligence?
Customer Insight Focus for Marketers
UK Consumers Warming to Automation Technology in Call Centres
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 Case Studies 
Success Story: Travel & Tourism Thomson
Success Story: Communications eircom
Success Story: Entertainment Betfair
Success Story:Telecommunications Belgacom
SSR Personnel
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 Whitepapers 
Say Hello to Telecoms 2.0
How to best leverage technology for new mobile solutions
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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