BPO : News

Aspect Strengthens Customer-Company Interactions with New Unified Communications Capabilities
Unified Communications Applications for the Contact Centre Offer New Instant Messaging Features and Voice Portal Capabilities for Improved Business Processes
Pegasystems Announces Next-Generation Customer Experience Management Software
New SmartBPM® customer intelligence capabilities offer compelling alternative to traditional CRM
BPO Booms in Economic Depression
Business Process Outsourcing (BPO) is booming as the credit crunch bites.
Outsourcing – Credit Crunch Solutions
The recession has led to job cuts and more and more companies are outsourcing and subcontracting in order to survive the scary economic climate.
BPO – New Heights Predicted for BPO Offshoring
The use of business process outsourcing (BPO) is set to increase exponentially over the next few years as contact centres aim to reduce outgoings significantly by going offshore with their business operations
Offshoring – The Political Risks
Offshoring in countries vulnerable to political instability is always a risk; concerns about offshoring in South Africa have been raised by recent news headlines.
BPO – Leading Business Process Outsourcer Gains Trio of Awards
Business process outsourcing (BPO) has a crucial role to play in the day to day operations of contact centres and it is imperative to have a good BPO provider in order to ensure well managed outsourcing projects.
BPO - Astronomical Rise in the Levels of BPO Offshoring
BPO Offshoring to hit record levels.
 Exhibitors 
Message Pad – the contact centre specialists
 News 
Aspect Strengthens Customer-Company Interactions with New Unified Communications Capabilities
Pegasystems Announces Next-Generation Customer Experience Management Software
BPO Booms in Economic Depression
Outsourcing – Credit Crunch Solutions
BPO – New Heights Predicted for BPO Offshoring
More >>
 Exhibitor News 
MPLSYSTEMS WINS ‘PEOPLE IN PERFORMANCE’ TECHNOLOGY CONTRACT
More >>
 Features 
Pegasystems Announces Insurance Industry New Business Solution Framework
Outsourcing – Being Strategic is key to Success
Offshore reversal – Indian Opens Call Centre in Northern Ireland
More >>
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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