BPO : Features

Pegasystems Announces Insurance Industry New Business Solution Framework
Provides significant improvement in submission-to-issue processing time to increase revenue and improve channel loyalty
Outsourcing – Being Strategic is key to Success
In the modern business world, outsourcing is one of the most important tools when it comes to boosting profits but in order for outsourcing to be successful, it needs to approached in a strategic manner which will maximise its profit potential.
Offshore reversal – Indian Opens Call Centre in Northern Ireland
Offshore call centres have long been a trend, but there's been an offshore reversal as more call centres open across Britain.
 Exhibitors 
Message Pad – the contact centre specialists
 News 
Aspect Strengthens Customer-Company Interactions with New Unified Communications Capabilities
Pegasystems Announces Next-Generation Customer Experience Management Software
BPO Booms in Economic Depression
Outsourcing – Credit Crunch Solutions
BPO – New Heights Predicted for BPO Offshoring
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 Exhibitor News 
MPLSYSTEMS WINS ‘PEOPLE IN PERFORMANCE’ TECHNOLOGY CONTRACT
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 Features 
Pegasystems Announces Insurance Industry New Business Solution Framework
Outsourcing – Being Strategic is key to Success
Offshore reversal – Indian Opens Call Centre in Northern Ireland
More >>
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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