Business Intelligence
Welcome to the Business Intelligence product category of the Call Centre & Customer Management 365 exhibition. In this product category you will find Business Intelligence information such as news, features and case studies.
 Exhibitors 
Katalyst Communications Ltd
Leadreporter.com
Nexidia
Symon Dacon - Visual Communications Solutions
TSCHero
 News 
ACD / Diallers – Call Centres not Taking Advantage of the Technology
CRM – Research Points to Importance of CRM Tools in Call Centres
Business Intelligence – Contact Centres Not Integrating BI
Business Intelligence – Call Centres Need Better Integration
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 Exhibitor News 
TELEOPTI joins Cisco Developer Network Program, completes interoperability testing
Teleopti brings optimisation into Enterprise Workforce Management with Teleopti CCC, version 7
Q-Matic partners with Teleopti – delivering 25% savings in customer facing operations
Teleopti launches world-class workforce management tool for free: Teleopti CCC Forecasts – a free product in the Teleopti CCC solution suite
Teleopti announces general availability of the next generation workforce management solution – Teleopti CCC, version 7
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 Product Round Up 
NEXIDIA LAUNCHES CUSTOMER-DRIVEN “CENTER OF EXCELLENCE”
MSNBC.COM SELECTS NEXIDIA TO ENHANCE ONLINE VIDEO CONTENT
Microsoft selects Nexidia Video Search
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 Case Studies 
P&O Ferries – annual savings of £1.6 million
Fortis Insurance – Change Management with Teleopti
Fexco - annual savings of 2000,000 Euro
Setting up and then migrating pan European Call Centre for Travel Client
Contact Centre Technology Review Gap Analysis and Recommendations
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 Whitepapers 
Implications of Mobile Trends on Digital Signage
Phonetic Search Technology
Speech Analytics White Paper
More >>
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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