Business Intelligence : Exhibitor News

TELEOPTI joins Cisco Developer Network Program, completes interoperability testing
Danderyd, Sweden – September 18, 2009 – TELEOPTI announced that it has joined the Cisco Developer Network Program as part of the program’s CALL ACCOUNT AND BILLING technology category. In addition, TELEOPTI’s TELEOPTI PRO, version 7.3 has successfully completed interoperability testing with Cisco Unified Communications Manager, Version 7.1.2.
Teleopti brings optimisation into Enterprise Workforce Management with Teleopti CCC, version 7
Teleopti CCC is already the most modern and one of the most advanced and flexible workforce management solutions on the market.
Q-Matic partners with Teleopti – delivering 25% savings in customer facing operations
Q-Matic, the world’s leading queue management company announced that they will partner with Teleopti, one of the world’s leading providers of Workforce Management in contact centres.
Teleopti launches world-class workforce management tool for free: Teleopti CCC Forecasts – a free product in the Teleopti CCC solution suite
Teleopti announces general availability of the next generation workforce management solution – Teleopti CCC, version 7
Teleopti reports the 16th consecutive year of profit
Teleopti today reports a SEK 6 million profit and a turnover of SEK 106 million. This means an increase with more than 10%.
Industry Awards press coverage
2008 Speech Technology Magazine Industry Awards Nexidia retains the Winners Spot
 Exhibitors 
Katalyst Communications Ltd
Leadreporter.com
Nexidia
Symon Dacon - Visual Communications Solutions
TSCHero
 News 
ACD / Diallers – Call Centres not Taking Advantage of the Technology
CRM – Research Points to Importance of CRM Tools in Call Centres
Business Intelligence – Contact Centres Not Integrating BI
Business Intelligence – Call Centres Need Better Integration
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 Exhibitor News 
TELEOPTI joins Cisco Developer Network Program, completes interoperability testing
Teleopti brings optimisation into Enterprise Workforce Management with Teleopti CCC, version 7
Q-Matic partners with Teleopti – delivering 25% savings in customer facing operations
Teleopti launches world-class workforce management tool for free: Teleopti CCC Forecasts – a free product in the Teleopti CCC solution suite
Teleopti announces general availability of the next generation workforce management solution – Teleopti CCC, version 7
More >>
 Product Round Up 
NEXIDIA LAUNCHES CUSTOMER-DRIVEN “CENTER OF EXCELLENCE”
MSNBC.COM SELECTS NEXIDIA TO ENHANCE ONLINE VIDEO CONTENT
Microsoft selects Nexidia Video Search
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 Case Studies 
P&O Ferries – annual savings of £1.6 million
Fortis Insurance – Change Management with Teleopti
Fexco - annual savings of 2000,000 Euro
Setting up and then migrating pan European Call Centre for Travel Client
Contact Centre Technology Review Gap Analysis and Recommendations
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 Whitepapers 
Implications of Mobile Trends on Digital Signage
Phonetic Search Technology
Speech Analytics White Paper
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
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