CRM
Welcome to the CRM product category of the Call Centre & Customer Management 365 exhibition. In this product category you will find CRM information such as news, features and case studies.
 Exhibitors 
60K International Contact Centres
Britannic Technologies: Unified Communications
Cirquent
Leadreporter.com
Venturia
 News 
Pegasystems Announces Next-Generation Customer Experience Management Software
MetroPCS Deploys Amdocs Billing, CRM & Operational Support Systems in a Managed Services Model
Mayrise Technology Powers Wigan’s Citizen Helpline
CRM - Customer Relationship Management Easier Than Ever
The Guide to CRM Automation
More >>
 Features 
CRM Market is Growing
Customer Loyalty – Pack Your Bags
Computer Telephony Integration and CRM
Customer Relationship Management – CRM Software Set for Boon in Value
More >>
 Case Studies 
Case Reference - Delivering a Contact Centre
Case Reference - Worldwide multi-language CRM system
Case Reference - NHS Patient’s Appointment Bureau
Case Reference - Improving Customer Retention
Case Reference - Applied Consultancy in Practice
More >>
 Whitepapers 
Maximising Customer Profitability through CRM
Inbound Marketing - Converting inbound customer contact into business opportunities
Customer Management Strategy - Are you planning for success?
Customer Experience - Are you being honest about your customers’ experience?
Changing the way you do business - the focus is user adoption
More >>
 
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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