CRM - Call Centre & Customer Management 365

Pegasystems Announces Next-Generation Customer Experience Management Software
New SmartBPM® customer intelligence capabilities offer compelling alternative to traditional CRM

MetroPCS Deploys Amdocs Billing, CRM & Operational Support Systems in a Managed Services Model
Amdocs delivers rapid implementation, converting all MetroPCS customers onto Amdocs CES 7.5 in just nine months—on time and on budget

Mayrise Technology Powers Wigan’s Citizen Helpline
Wigan Council is using the latest computer technology to pinpoint incidents and locate nearest services in order to provide quick answers to queries from the public. The Council has linked its MAYRISE Street Lighting back office system, to its Customer Relationship Management (CRM) software to improve the identification, recording and rectification of Street Furniture based requests and incident reports from Wigan’s citizens.

CRM - Customer Relationship Management Easier Than Ever
Social networking websites have made marketing, sales and customer relationship management (CRM) for businesses easier than ever, so now there really are no excuses for neglecting the issues of CRM

The Guide to CRM Automation
ISM has chosen Sword Ciboodle as a Top 15 CRM Enterprise Software Award winner.

Invest in CRM – Don't Get Dragged Down by the Downturn
A report is warning that contact centres and businesses should not scrimp on CRM investment if they want to be in poll position for the economic upturn.

CRM systems show their strength in the face of recession
The vice like grip of the credit crunch in the UK has been impossible to ignore but most companies have seen the benefits of customer relationship management (CRM) systems and have pressed on with their CRM initiatives in the early months of 2009 and will carry on doing so.

Sales Force Automation – CRM Software Speeds Up
CRM software developments have offered advances in sales force automation.

Database - Two Heavyweights Join Forces
When it comes to operating a database efficiently, much effort has to go into the maintenance and planning of a database and this with this in mind, two IT heavyweights, Google and salesforce.com have teamed up to work on a database together

CRM – The Quiet Revolution
Customer relationship management (CRM) aims to improve services and tap into customer contact information for targeted marketing. But according to one leading expert, CRM is failing to deliver.

Telemarketing – A Time to Integrate
A study by Eloqua reveals how crucial ROI is in integrated marketing, but many contact centres and companies are not equipped to measure the results.

Hosted Centres – Contact Centres Need an Open Mind
When it comes to hosted centres, contact centres may be reluctant to change – but virtual solutions shouldn't be ignored.

CRM Market Shows Strong Performance and Call Centres Set to Benefit
It has been impossible not to notice the tumultuous nature of the economy in the UK at present and there have been growing fears that this would impact on customer service. However, the CRM market is performing admirably and contact centres look to benefit.

CRM – Research Points to Importance of CRM Tools in Call Centres
There really are many different elements which have combined to facilitate the resurgence of CRM equipment in the call centre environment but two factors can be said to have played a more imperative role than the others in promoting CRM technology.

CRM – Contact Centres Turn to CRM to Improve Customer Retention

CRM – Call Centres Experiencing Resurgence of CRM Tools
One of the key components of business is that of customer relationship and this is something that may have fallen by the wayside of late but the emergence of customer relationship management (CRM) tools has certainly begun to address this.

CTI – Call Centres Looking to New Technologies for Progress
There is always progression being made in terms of technology utilised in the call centre environment and one of the most recent innovations is in the form of computer telephony integration (CTI) which is set to benefit contact centres considerably.

CRM Predicted to Buck the Credit Crunch
CRM (Customer Relationship Management) is the one segment set for significant growth despite the credit crunch.