CRM : Features

CRM Market is Growing
CRM continues resurgence despite the recession
Customer Loyalty – Pack Your Bags
Holiday bookings are down in the credit crunch, which is why customer loyalty has never been so crucial to the travel industry
Computer Telephony Integration and CRM
Computer Telephony Integration is key to improving CRM and customer service technology relationships.
Customer Relationship Management – CRM Software Set for Boon in Value
There are many facets to take into consideration when it comes to business but few are as crucial as providing a positive customer experience. Increasing numbers of industries are realising the use of CRM software is imperative in achieving this aim.
 Exhibitors 
60K International Contact Centres
Britannic Technologies: Unified Communications
Cirquent
Leadreporter.com
Venturia
 News 
Pegasystems Announces Next-Generation Customer Experience Management Software
MetroPCS Deploys Amdocs Billing, CRM & Operational Support Systems in a Managed Services Model
Mayrise Technology Powers Wigan’s Citizen Helpline
CRM - Customer Relationship Management Easier Than Ever
The Guide to CRM Automation
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 Features 
CRM Market is Growing
Customer Loyalty – Pack Your Bags
Computer Telephony Integration and CRM
Customer Relationship Management – CRM Software Set for Boon in Value
More >>
 Case Studies 
Case Reference - Delivering a Contact Centre
Case Reference - Worldwide multi-language CRM system
Case Reference - NHS Patient’s Appointment Bureau
Case Reference - Improving Customer Retention
Case Reference - Applied Consultancy in Practice
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 Whitepapers 
Maximising Customer Profitability through CRM
Inbound Marketing - Converting inbound customer contact into business opportunities
Customer Management Strategy - Are you planning for success?
Customer Experience - Are you being honest about your customers’ experience?
Changing the way you do business - the focus is user adoption
More >>
 
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