Call Centre & Customer Management 365 - Callcentrecustomermanagementa-D

ACD / Diallers
Automation
BPO
Business Intelligence
Call & Voice Recording
Call Analytics
Call Centre Hardware
Call Centre Siting & Location
Call Centre Software
Change Management
Computer Telephony Integration
Consultancy
Contact Centre Solutions
CRM
Customer Analysis & Profiling
Customer Complaints
Customer Insight
Customer loyalty
Customer Satisfaction Surveys & Mystery Shopping
Customer Service
Database

CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9

Integrated customer service approach reaps rewards for Chichester Council
Chichester District Council has boosted the percentage of customer queries resolved on first contact...
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Redstone Telecom To Launch Inbound Telephony Solution
Redstone Telecom, leading provider of telephony network and communications services to the UK privat...
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New Sabio CallBack application provides cost-effective Virtual Queue capability for Avaya users
- Innovative Web-based solution helps cut customer frustration and abandoned calls - Helps remove t...
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Voice enabled Unified Communications from Avanquest Solutions
Avanquest Solutions launches the latest Unified Communications solution – CallXpress 8
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