Call Analytics
Welcome to the Call Analytics product category of the Call Centre & Customer Management 365 exhibition. In this product category you will find Call Analytics information such as news, features and case studies.
 Exhibitors 
ASC telecom UK Ltd. – We record & analyze communications
Autonomy
Business Systems (UK) Ltd
Genesys Telecommunications
Katalyst Communications Ltd
Nexidia
 News 
Yorkshire Water Customer Services Arm Deploys Impact 360 Quality Monitoring Software
Call & Voice Recording – Maximise your Telecom Efficiency
Sales Force Automation for Customer Retention
Customer insight – Contact Centre Transformation Based on Insight for BSkyB
Call Analytics – Leading Supplier to Call Centres Boosts Portfolio
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 Exhibitor News 
mplSystems the contact centre specialists
Industry Awards press coverage
Genesys submissions to CCF Hotlist
Companies are struggling to attract and serve the Millennial Generation
Genesys to implement complete multimedia routing system for fast-growing Irish mobile operator, Meteor
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 Features 
Redstone Telecom To Launch Inbound Telephony Solution
Call Analytics and Service Management
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 Product Round Up 
NEXIDIA LAUNCHES CUSTOMER-DRIVEN “CENTER OF EXCELLENCE”
MSNBC.COM SELECTS NEXIDIA TO ENHANCE ONLINE VIDEO CONTENT
Microsoft selects Nexidia Video Search
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 Case Studies 
Success Story: Travel & Tourism Thomson
Success Story: Communications eircom
Success Story: Entertainment Betfair
Success Story:Telecommunications Belgacom
Prolog Case Study
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 Whitepapers 
Phonetic Search Technology
Speech Analytics White Paper
Contact Centres Whitepaper
Autonomy Enterprise Speech Analytics
The power of speech analytics
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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