Call Analytics - Call Centre & Customer Management 365

mplSystems the contact centre specialists
Dunelm Mill launch a new “at Home” fitting and consultancy service powered by mpl Systems’ intelligentContact™.

Industry Awards press coverage
2008 Speech Technology Magazine Industry Awards Nexidia retains the Winners Spot

Genesys submissions to CCF Hotlist
BT has over 30,000 contact centre positions throughout the company – and manages more than 100,000 positions for its clients.

Companies are struggling to attract and serve the Millennial Generation
New global survey from the Economist Intelligence Unit and Genesys predicts major changes ahead to re-design the customer experience

Genesys to implement complete multimedia routing system for fast-growing Irish mobile operator, Meteor
Routing and IVR system integrates real-time customer interactions and service-related activities to enhance the customer experience

New Genesys UK Research shows contact centres do not measure performance in the way that board level execs need
Survey highlights how contact centres can play a significant role in defining business strategy by providing the right metrics

Genesys introduces next generation Genesys Voice Platform
Genesys introduces next generation Genesys Voice Platform 8, software to improve the customer experience by integrating self- and assisted service

Scottish Power improves contact service levels by 31 per cent
Genesys technology allows it to increase First Call Resolution by 15 per cent - reduces call transfers by 74 per cent – decreases call volumes by 30 per cent

The Monitor Newsletter – Winter Edition
The quarterly call recording newsletter from Business Systems

The Monitor Newsletter –Spring Edition
The Monitor Newsletter –Spring Edition

The Monitor Newsletter – Summer Edition
The quarterly call recording newsletter from Business Systems

Improved Customer Support at Gizmo
ASC’s E-Coaching Solution Improves Customer Support from Gizmo, Australia -Gizmo Corporation, Ltd., a rapidly expanding technical-support firm, chose ASC’s INSPIRATIONcompact as a coaching tool for its contact center team leaders.

New Quality Monitoring Solution
ASC Demonstrated New Quality Monitoring Solution at Call Centre Expo, Birmingham - INSPIRATIONpro 8.1 Provides On-Demand Services and Speech Analytics