Call Centre Software
Welcome to the Call Centre Software product category of the Call Centre & Customer Management 365 exhibition. In this product category you will find Call Centre Software information such as news, features and case studies.
 Exhibitors 
GMT Workforce Management
Aspect Software
Autonomy
Azzurri Communications
Britannic Technologies: Unified Communications
Cirquent
GoToAssist, GoToMeeting, GoToMyPc by Citrix
Genesys Telecommunications
InVision Software Ltd
Leadreporter.com
mplSystems – world class contact centre technology
Nexidia
Siemens Enterprise Communications Limited
Symon Dacon - Visual Communications Solutions
The Test Factory
Venturia
Verint | Witness Actionable Solutions
 News 
OnRelay Leverages Open Source to Release Mobile PBX for the Cloud
MetroPCS Deploys Amdocs Billing, CRM & Operational Support Systems in a Managed Services Model
Contact Centre Solutions from Kana and IBM
Call Centre Software and Artificial Intelligence
Call and Voice Recording Hits Home
More >>
 Exhibitor News 
Morgan Hunt Reaps Significant Gains in Productivity and Immediate ROI Using Citrix Online's GoToMeeting
Citrix Online’s Web Conferencing is Category Growth Leader Growing More Than Twice as Fast as Industry
Citrix Online's GoToAssist Express Wins Prestigious Stevie® Award for "Best New Product"
Accountants Save Time and Improve Client Service by Using Simple Collaboration Tools from Citrix Online
Sage and Citrix Online Introduce GoToAssist Express to Elevate Customer Service Across Sage Partner Network
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 Features 
New Sabio CallBack application provides cost-effective Virtual Queue capability for Avaya users
Pegasystems Announces Insurance Industry New Business Solution Framework
Aspect European headquarters goes phone-free
IVR – Can it Really Emulate Human Intelligence?
CRM Market is Growing
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 Product Round Up 
NEXIDIA LAUNCHES CUSTOMER-DRIVEN “CENTER OF EXCELLENCE”
MSNBC.COM SELECTS NEXIDIA TO ENHANCE ONLINE VIDEO CONTENT
Microsoft selects Nexidia Video Search
Siemens Announces new OpenScape Contact Center solution for the OpenScape Unified Communications Server
Siemens announces sponsorship of Top 50 Call Centres for Customer Service initiative.
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 Case Studies 
Case Reference - Delivering a Contact Centre
Case Reference - Worldwide multi-language CRM system
Case Reference - NHS Patient’s Appointment Bureau
Case Reference - Improving Customer Retention
Case Reference - Applied Consultancy in Practice
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 Whitepapers 
Maximising Customer Profitability through CRM
Inbound Marketing - Converting inbound customer contact into business opportunities
Customer Management Strategy - Are you planning for success?
Customer Experience - Are you being honest about your customers’ experience?
Changing the way you do business - the focus is user adoption
More >>
 
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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