Call Centre Software - Call Centre & Customer Management 365

Morgan Hunt Reaps Significant Gains in Productivity and Immediate ROI Using Citrix Online's GoToMeeting
Easy, cost-efficient online meetings lead to a six-figure productivity increase in just four months

Citrix Online’s Web Conferencing is Category Growth Leader Growing More Than Twice as Fast as Industry
Simple User Experience and Flat Rate Model is Driving Wide Scale Adoption and Instant ROI for Customers

Citrix Online's GoToAssist Express Wins Prestigious Stevie® Award for "Best New Product"
Win Solidifies Citrix's Reputation for Product Innovation and Market Leadership in Remote Support

Accountants Save Time and Improve Client Service by Using Simple Collaboration Tools from Citrix Online
GoToMeeting for Web Conferencing and GoToAssist Express for Computer Tech Support Offer Relief from Traveling to Meetings

Sage and Citrix Online Introduce GoToAssist Express to Elevate Customer Service Across Sage Partner Network
Simple Yet Powerful New Remote-Support Tool Offers Productivity Benefits and Cost Savings to Sage Accountants' Network and Certified Consultants

Industry Awards press coverage
2008 Speech Technology Magazine Industry Awards Nexidia retains the Winners Spot

FREDRICKSON COLLECTS THE BENEFITS OF UNIFIED CONTACT CENTRE OPERATIONS.
£1.5 million contract with Azzurri provides financial services organisation with truly integrated customer service operations.

COMPETITIVE CUSTOMER SERVICE FROM THE CLOUD TO THE DESKTOP.
Azzurri launches Contact Centre Practice.

IT’S WHAT YOU KNOW AND WHO YOU ARE.
PERSONALISATION AT THE CONTACT CENTRE MADE A REALITY WITH THE LAUNCH OF CALLMEDIA 4.4.

Genesys submissions to CCF Hotlist
BT has over 30,000 contact centre positions throughout the company – and manages more than 100,000 positions for its clients.

Companies are struggling to attract and serve the Millennial Generation
New global survey from the Economist Intelligence Unit and Genesys predicts major changes ahead to re-design the customer experience

Genesys to implement complete multimedia routing system for fast-growing Irish mobile operator, Meteor
Routing and IVR system integrates real-time customer interactions and service-related activities to enhance the customer experience

New Genesys UK Research shows contact centres do not measure performance in the way that board level execs need
Survey highlights how contact centres can play a significant role in defining business strategy by providing the right metrics

Genesys introduces next generation Genesys Voice Platform
Genesys introduces next generation Genesys Voice Platform 8, software to improve the customer experience by integrating self- and assisted service

Scottish Power improves contact service levels by 31 per cent
Genesys technology allows it to increase First Call Resolution by 15 per cent - reduces call transfers by 74 per cent – decreases call volumes by 30 per cent

Yorkshire Building Society Selects Impact 360
Building society to deploy Workforce Management solution to assess branch improvements for enhanced Member Services. Yorkshire Building Society has selected Impact 360® for Retail Financial Services from Verint® Witness Actionable Solutions™.

Results of WFM study in NA contact centers
InVision featured study reveals that North American contact centers tap low efficiency potential of their workforce management practices.

InVision Enterprise WFM now rated “Avaya Compliant”
InVision Enterprise WFM (iWFM) is compliant with key contact centers solutions from Avaya. iWFM helps contact centers balance excellent customer services with efficiency and cost.

InVision finalist at Annual Contact Center World Awards
InVision Software has been named one of the few finalists in the prestigious awards program and attended the three-day conference

New release 4.6.0. presented at the Call Centre Expo 2008
The new release of InVision Enterprise WFM, boosting ease of use and saving time in contact centers and beyond, was presented at the Call Centre Expo 2008

InVision is member of Avaya DevConnect Program
InVision Software has been selected by Avaya Inc. for a Gold membership in the Avaya DevConnect program.

InVision wins award for best HR solution
InVision Software has received the human resources “Innovationspreis 2008” award sponsored by Initiative Mittelstand, the German Association for Small and Medium-sized Business.

InVision awarded as Microsoft Gold Certified Partner
InVision Software AG was awarded with the highest accolade in Microsoft’s partner program: the status of Microsoft Gold Certified Partner in the Independent Software Vendors/Software category.

“UK Contact Centre Operational Review” study
The study “The UK Contact Centre Operational Review” of over 200 contact centers has found that only 29 percent of operations use workforce management solutions to manage their multimedia tasks.

Gartner MarketScope report about CC WFM
InVision Software AG receives “positive” rating in leading analyst firm's Contact Center Workforce Management MarketScope report.