Change Management
Welcome to the Change Management product category of the Call Centre & Customer Management 365 exhibition. In this product category you will find Change Management information such as news, features and case studies.
 Exhibitors 
LiveXchange.com - Home Agent Systems And Networks
Message Pad – the contact centre specialists
 News 
Genesys introduces suite of software to manage customer service performance throughout the enterprise
Contact Centre Solutions from Kana and IBM
Change Management – Customers want more understanding from call centres
Change Management – Get the Basics Right
Change Management – Measuring Performance Key to Contact Centre Success
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 Exhibitor News 
mplSystems the contact centre specialists
TELEOPTI joins Cisco Developer Network Program, completes interoperability testing
Teleopti brings optimisation into Enterprise Workforce Management with Teleopti CCC, version 7
TELEOPTI Joins Cisco Technology Developer Program, completes interoperability testing
Q-Matic partners with Teleopti – delivering 25% savings in customer facing operations
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 Features 
Call Analytics and Service Management
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 Product Round Up 
Home Sourcing - The results are in.
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 Case Studies 
AccuNet Case Study
VIPnet – WFM with a human touch
P&O Ferries – annual savings of £1.6 million
Fortis Insurance – Change Management with Teleopti
Fexco - annual savings of 2000,000 Euro
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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