Change Management : Case Studies

AccuNet Case Study
By providing remote-consulting services and demonstrations using GoToAssist, AccuNet increases revenue, reduces expensiv travel costs and reaches a far greater number of prospective customers
VIPnet – WFM with a human touch
With the implementation of the concept of Lifestyle Scheduling VIPnet has successfully introduced agent empowerment, which has led to lower attrition, higher skill levels and a more content staff.
P&O Ferries – annual savings of £1.6 million
Thanks to Teleopti CCC, P&O Ferries has been able to reduce contact centre budgets by 30%, whilst maintaining targeted levels of service.
Fortis Insurance – Change Management with Teleopti
Two months after the Change Management process was initiated, the level of enquiries that were answered by agents at the first call was up to over 96 percent, a remarkable figure.
Fexco - annual savings of 2000,000 Euro
Thanks to Teleopti solutions, implementation and continuing consultations, FEXCO has improved many KPI’s, which resulted in productivity increases equivalent to annual savings of 200,000 Euro.
 Exhibitors 
LiveXchange.com - Home Agent Systems And Networks
Message Pad – the contact centre specialists
 News 
Genesys introduces suite of software to manage customer service performance throughout the enterprise
Contact Centre Solutions from Kana and IBM
Change Management – Customers want more understanding from call centres
Change Management – Get the Basics Right
Change Management – Measuring Performance Key to Contact Centre Success
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 Exhibitor News 
mplSystems the contact centre specialists
TELEOPTI joins Cisco Developer Network Program, completes interoperability testing
Teleopti brings optimisation into Enterprise Workforce Management with Teleopti CCC, version 7
TELEOPTI Joins Cisco Technology Developer Program, completes interoperability testing
Q-Matic partners with Teleopti – delivering 25% savings in customer facing operations
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 Features 
Call Analytics and Service Management
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 Product Round Up 
Home Sourcing - The results are in.
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 Case Studies 
AccuNet Case Study
VIPnet – WFM with a human touch
P&O Ferries – annual savings of £1.6 million
Fortis Insurance – Change Management with Teleopti
Fexco - annual savings of 2000,000 Euro
More >>
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