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PhotoBox Deploys RightNow Chat, Listens to Customers and Makes Key Improvements - PhotoBox’s recent Live Chat deployment with RightNow Technologies has helped the personal publishing and photo printing website clear some confusion with customers creating photo books for the first time.

Type: Call Centre / Customer Management News  

InVision Enterprise WFM Release 4.7 now available - InVision Software, a world-leading supplier of enterprise-wide workforce management solutions, has released its latest instalment of the software solution InVision Enterprise WFM, version 4.7. The new software release is now available, boasting over 100 new functions. It includes numerous innovative features for integrated time management as well as several program enhancements that make optimised ...

Type: Call Centre / Customer Management News  

GN Netcom launches first ever headsets with touch screen and simultaneous connectivity to mobile, soft and deskphone - Jabra GO 6400 and PRO 9400 Series Make Call Management Easy With Multiuse Capabilities and Intuitive Touch Screen

Type: Call Centre / Customer Management News  

OnRelay Leverages Open Source to Release Mobile PBX for the Cloud - Unified MBX Combines Cellular FMC Software with Open Source Telephony for Low-Cost, Hardware-Free Mobile Unified Communications

Type: Call Centre / Customer Management News  

Aspect Strengthens Customer-Company Interactions with New Unified Communications Capabilities - Unified Communications Applications for the Contact Centre Offer New Instant Messaging Features and Voice Portal Capabilities for Improved Business Processes

Type: Call Centre / Customer Management News  

Infinity QA Launched As A ‘Pay-As-You-Go’ Service - Cost Effective Way To Automate Paper-Based Call Monitoring Forms

Type: Call Centre / Customer Management News  

Pegasystems Announces Next-Generation Customer Experience Management Software - New SmartBPM® customer intelligence capabilities offer compelling alternative to traditional CRM

Type: Call Centre / Customer Management News  

eGain - reinventing phone self-service with human-like intelligence - eGain Adds Intelligent Voice Self-Service Solution to Its Multichannel Customer Interaction Hub Suite.

Type: Call Centre / Customer Management News  

Empirix Releases Empirix Testing as a Service, a Completely Flexible, Custom End-to-End Testing Solution - Empirix Testing as a Service combines Empirix's technology breadth with deep testing expertise to help contact centers ensure a quality customer-agent experience at low cost

Type: Call Centre / Customer Management News  

MetroPCS Deploys Amdocs Billing, CRM & Operational Support Systems in a Managed Services Model - Amdocs delivers rapid implementation, converting all MetroPCS customers onto Amdocs CES 7.5 in just nine months—on time and on budget

Type: Call Centre / Customer Management News  
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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