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Integrated customer service approach reaps rewards for Chichester Council - Chichester District Council has boosted the percentage of customer queries resolved on first contact to over 80 percent while slashing the number of abandoned calls and boosting customer satisfaction. The improvements follow a Council-wide programme of customer service investment.

Type: Features  

Redstone Telecom To Launch Inbound Telephony Solution - Redstone Telecom, leading provider of telephony network and communications services to the UK private and public sectors, is announcing the forthcoming launch of its Intelligent Network solution. The new inbound services platform will be available to its customers in Q2 2009. Customers will benefit from more cost effective and high quality handling of inbound calls.

Type: Features  

New Sabio CallBack application provides cost-effective Virtual Queue capability for Avaya users - - Innovative Web-based solution helps cut customer frustration and abandoned calls - Helps remove the high cost of short-term peak staffing

Type: Features  

Voice enabled Unified Communications from Avanquest Solutions - Avanquest Solutions launches the latest Unified Communications solution – CallXpress 8

Type: Features  

Genesys discussed Cross Channel Conversations as first solution to address Millennial Generation - Follows Economist Intelligence Unit research which identifies generation shift as a key strategic issue for European businesses

Type: Features  

Pegasystems Announces Insurance Industry New Business Solution Framework - Provides significant improvement in submission-to-issue processing time to increase revenue and improve channel loyalty

Type: Features  

Co-operative Financial Services put customer service first with web self-service - Cambridge, UK, 27 May 2009, Co-operative Financial Services which includes The Co-operative Bank, The Co-operative Insurance and The Co-operative Investments, is improving the customer experience on its website (www.co-operativebank.co.uk) with the launch of an interactive web self-service solution.

Type: Features  

Aspect European headquarters goes phone-free - Aspect Continues Global Unified Communications Deployment with Successful Implementation in European Headquarters

Type: Features  

Motivation & Incentives – The Modern Way - There has been an explosion in digital media over recent years and this means that everything needs to get a modern update, including motivation & incentives for employees.

Type: Features  

IVR – Can it Really Emulate Human Intelligence? - eGain IVR is a new 'Interactive Voice Response' product to feature human-like intelligence, but will it really have the human touch?

Type: Features  
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