Case Studies
  
   
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Case Reference - Delivering a Contact Centre - This customer is the UK’s leading general merchandise retailer for toys and small electrical appliances and a leading player in many other markets including DIY and gardening, consumer electronics and furniture.

Type: Case Studies  Supplied by : Cirquent

Case Reference - Worldwide multi-language CRM system - Our client provides international news, analysis and information in English and 32 other languages.

Type: Case Studies  Supplied by : Cirquent

Case Reference - NHS Patient’s Appointment Bureau - The client is one of the largest NHS teaching trusts in the country, providing high quality general hospital services for the local population in its area and neighbouring counties, and more specialist services for patients from a wide geographic area.

Type: Case Studies  Supplied by : Cirquent

Case Reference - Improving Customer Retention - These brief cases represent companies from different industry sectors with an objective to increase customer retention.

Type: Case Studies  Supplied by : Cirquent

Case Reference - Applied Consultancy in Practice - Cirquent has a reputation for delivering pragmatic solutions and our consultancy propositions are no different.

Type: Case Studies  Supplied by : Cirquent

O'Neill Europe Case Study - O’Neill Europe/ JSI bv improves sportswear delivery with hosted remote support. Citrix Online helps speed resolution of application problems, improving clothing distribution process and avoid language barriers in the support process.

Type: Case Studies  Date: Oct 2009  Supplied by : GoToAssist, GoToMeeting, GoToMyPc by Citrix

Dermalogica Case Study - Dermalogica is a global organisation that produces a range of skin-care products. Dermalogica uses Citrix GoToAssist to increase productivity, decrease courier and travel costs and improve training and support for remote sales teams

Type: Case Studies  Date: Oct 2009  Supplied by : GoToAssist, GoToMeeting, GoToMyPc by Citrix

Big Band Networks Case Study - BigBand Networks is a leading provider of broadband multimedia platforms for video, voice and data. They deployed a suite of web-based support and access services from Citrix to bring employees and customers closer together.

Type: Case Studies  Date: Oct 2009  Supplied by : GoToAssist, GoToMeeting, GoToMyPc by Citrix

AccuNet Case Study - By providing remote-consulting services and demonstrations using GoToAssist, AccuNet increases revenue, reduces expensiv travel costs and reaches a far greater number of prospective customers

Type: Case Studies  Date: Oct 2009  Supplied by : GoToAssist, GoToMeeting, GoToMyPc by Citrix

Ultimate Software Case Study - Ultimate Software is passionate about its web-based payroll and workforce management solutions. Citrix GoToAssist is now part of ultimate software’s playbook for delivering exceptional support.

Type: Case Studies  Date: Oct 2009  Supplied by : GoToAssist, GoToMeeting, GoToMyPc by Citrix
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