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Maximising Customer Profitability through CRM - The Pareto Principle tells us that 80% of a company’s profit will be delivered from 20% of the customers.

Type: Whitepapers  Supplied by : Cirquent

Inbound Marketing - Converting inbound customer contact into business opportunities - Are you making the most of your inbound interactions?

Type: Whitepapers  Supplied by : Cirquent

Customer Management Strategy - Are you planning for success? - Everyone needs a plan. For some, the idea of having a Customer Management vision, with accompanying strategy and roadmap may begin to sound like a luxury.

Type: Whitepapers  Supplied by : Cirquent

Customer Experience - Are you being honest about your customers’ experience? - These days, your customer’s experiences can be an open book - especially with the rise of social computing.

Type: Whitepapers  Supplied by : Cirquent

Changing the way you do business - the focus is user adoption - Many business change initiatives fail due to poor user adoption.

Type: Whitepapers  Supplied by : Cirquent

Implications of Mobile Trends on Digital Signage - This paper explores the convergence of digital signage and mobility and the implications this will have

Type: Whitepapers  Date: August 2009  Supplied by : Symon Dacon - Visual Communications Solutions

Phonetic Search Technology - From call centers to broadcast news programs, the quantity of digital files being created is growing quickly and shows no signs of slowing. While valuable information may exist in the audio of these files, there is currently no effective means to organize, search and analyze the data in an efficient manner.

Type: Whitepapers  Date: 10/03/09  Supplied by : Nexidia

Speech Analytics White Paper - Speech analytics has earned its place in today’s arsenal of business intelligence and performance management tools. The technology has matured in terms of capability and usability. This paper presents a guide for maximising the benefits of speech analytics – from getting started, to ultimately integrating the technology into the operational and strategic infrastructure.

Type: Whitepapers  Date: 2007  Supplied by : Nexidia

Call Centre Guide - Overview of call centre technology and how it can help increase efficiency and customer satisfaction.

Type: Whitepapers  Date: November 2008  Supplied by : Toshiba Information Systems (UK) Ltd

Say Hello to Telecoms 2.0 - Telecoms 2.0 is not a service, product or application. It's about bringing together next generation technologies with a next generation mindset. ntl:Telewest Business believes that this alignment is the future of telecommunications.

Type: Whitepapers  Date: 01/07/08  Supplied by : ntl:Telewest Business
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