Call Centre Technology

Welcome to the Call Centre Technology Hall. Inside this hall there is a host of exhibitors covering all aspects of call centre technology ranging from ACD’s and call monitoring systems to the latest speech recognition and workforce optimisation solutions.

You can click on a specific product category within the hall by using the menu of product categories on the left navigation bar or simply click on an exhibitor of choice from the list in this section.

 
Exhibitors
GMT Workforce Management
 Do one thing in 2009 to improve call centre productivity – take a closer look at your workforce management solution. In a tightening economy, optimisation of your workforce is of paramount importance ...
dancing lion training & consultancy limited
 dancing lion provide practical training solutions to increase business results.We can help you to:• increase staff job satisfaction• reduce staff absenteeism and turnover• increase service levels, • improve ...
Cirquent
 Cirquent implements Contact Centre and Customer Relationship Management (CRM) solutions from leading vendors such as Microsoft, Genesys and Interactive Intelligence. Our solutions encompass all of the ...
Azzurri Communications
 Azzurri is a leading managed services company delivering flexible voice, data and mobilecommunications.By using a unique combination of skills and technology, the Azzurri Contact Centre Practice creates ...
Nexidia
 Nexidia is the audio and video search company with patented breakthrough technologies that enable customers to quickly gain new insight, build competitive advantage and realise the amazing possibilities ...
The Test Factory
 The Test Factory provides online assessment solutions for contact centres, utilising tests to:• Measure skills and knowledge• Demonstrate compliance• Identify training needs • Ensure Quality Assurance• Support ...
Toshiba Information Systems (UK) Ltd
 Toshiba provides flexible, functional, secure and reliable telephony solutions. Designed to improve efficiency, boost customer service levels and protect your investment, Toshiba’s solutions allow you ...
Britannic Technologies: Unified Communications
 Britannic Technologies has an enviable history of innovation and developments spanning more than 2 decades in the industry. There have been many changes in business communications since Britannic’s inception ...
Leadreporter.com
 Leadreporter.com is a lead/information, distribution and tracking tool. What this means is a call centres results will be proactively pushed to the sales teams/partners in “real-time” and can be tracked ...
Katalyst Communications Ltd
 Katalyst operates both a contact centre consultancy and an outsourcing business. Katalyst is able to support all aspects of contact centre consultancy from vendor selection, technology infrastructure, ...
Aspect Software
 Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center.
Nortel
 Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider ...
Ultra Communications Limited.
 Leading provider of Network Call Centre technology - unique 24/7/365 UK support incl. Inbound/IVR/ACD; Predictive dialler; CTI; inclusive Call recording/ MI & monitoring tools. Operational & financial ...
Message Pad – the contact centre specialists
 For over 14 years Message Pad has been a leading provider of outsourced contact centre and helpdesk services. We pride ourselves on our ability to deliver a great customer experience however complex the ...
Ydilo Advanced Voice Services UK Ltd
 Ydilo (www.ydilo.com) is the leading European organisation providing automated solutions for Contact Centers and Managed Services through Advanced Voice Recognition technology.
CyberTech UK Ltd
 CyberTech UK Ltd is part of a worldwide organisation leader in developing and delivering cutting edge voice recording, quality management and performance improvement solutions for call centres, financial ...
HTK
 HTK provides hosted interactive voice and media solutions for customer interaction management across a wide range of business functions including marketing, sales and customer service.
MARKET INTELLIGENCE INTERNATIONAL
 MARKETii collates, measures and reports meaningful research on customer satisfaction and service quality. Working in over 30 languages to more than 80 countries, we gain feedback directly from your customers ...
Business Systems (UK) Ltd
 Business Systems is the UK’s most experienced implementer of Call Recording technology and all the associated modules of Quality Monitoring, Screen Capture, Interaction Management and Business Analytics ...
4Net Technologies Ltd.
 4Net Technologies deliver real world contact centre solutions that enhance efficiency and productivity. Our solutions portfolio includes the design, implementation and support of ACD Infrastructure, IP ...
mplSystems – world class contact centre technology
 Saving costs whilst improving customer satisfaction is the key formula for a more successful business and nowhere is this challenge more relevant today than in the contact centre. In its many forms a ...
ASC telecom UK Ltd. – We record & analyze communications
 ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC’s solutions reveal vital information; enabling Contact Centers improve their ...
ntl:Telewest Business
 If you demand the best from your inbound voice traffic, then our Customer Contact Solutions could be for you. This state of the art platform, designed to meet the modern demands of the busy organisation, ...
TSCHero
 TSCHero is one of the leading contact centre companies in the UK and India and having some 3,000 employees in nine sites. Our sites are located in Scotland, South Yorkshire and Gurgaon near New Delhi, ...
Automated Customer Surveys from VIRTUATel
 Innovative and automatic capture of the “Voice of Your Customer”. Experts at converting powerful knowledge into increased retention rates, NPS scores and satisfaction levels. Specialists at measuring ...
LiveXchange.com - Home Agent Systems And Networks
 LiveXchange.com, is North America’s leading “homesourcing” service, and it is now available to call centers in the UK.
Symon Dacon - Visual Communications Solutions
 The Symon product suite provides a complete turn-key, real-time digital signage solution, including hardware, software and a complete range of creative services and supportUtilising LCDs, desktops, interactive ...
GoToAssist, GoToMeeting, GoToMyPc by Citrix
 Citrix Online provides secure, easy-to-use online solutions that enable people to work from anywhere with anyone. Whether usingGoToMyPC® to access and work on a remote PC, GoToAssist® to support customers ...
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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