Call Centre & Customer Management Services

Welcome to the Call Centre and Customer Management Services Hall. Inside this hall there is a host of exhibitors covering all aspects of call centre and customer management services ranging from motivation and incentives to recruitment and training.

You can click on a specific product category within the hall by using the menu of product categories on the left navigation bar or simply click on an exhibitor of choice from the list in this section.

 
Exhibitors
dancing lion training & consultancy limited
 dancing lion provide practical training solutions to increase business results.We can help you to:• increase staff job satisfaction• reduce staff absenteeism and turnover• increase service levels, • improve ...
Cirquent
 Cirquent implements Contact Centre and Customer Relationship Management (CRM) solutions from leading vendors such as Microsoft, Genesys and Interactive Intelligence. Our solutions encompass all of the ...
Volt Delta International
 Volt Delta’s OASIS contact centre offers speech self-service, messaging, virtual contact centre, call and desktop recording, home working support and a range of options for CTI and CRM. Both hosted services ...
Incorpore – The health club company
 Incorpore – is the only company that can offer your employees the guaranteed lowest corporate rates at over 2,000 health clubs. Employers recognise the need to introduce well-being to their employees ...
JHP Training
 JHP Training is part of the JHP Group, one of the largest and most successful providers of vocational training in the UK. We provide work-based qualifications and staff development solutions which are ...
Tosin Firewalker Ltd – Ignite Your Passion!
 Usually what we have found is that people create a fear and limiting belief in their minds and it’s almost as if they are tied to a tree metaphorically speaking. Once they realise that they are actually ...
Toshiba Information Systems (UK) Ltd
 Toshiba provides flexible, functional, secure and reliable telephony solutions. Designed to improve efficiency, boost customer service levels and protect your investment, Toshiba’s solutions allow you ...
Britannic Technologies: Unified Communications
 Britannic Technologies has an enviable history of innovation and developments spanning more than 2 decades in the industry. There have been many changes in business communications since Britannic’s inception ...
Azzurri Communications
 Azzurri is a leading managed services company delivering flexible voice, data and mobilecommunications.By using a unique combination of skills and technology, the Azzurri Contact Centre Practice creates ...
Venturia
 Venturia provides a range of IT technology and outsourcing solutions helping customers establish, provision and manage their business. Venturia enables its customers to gain cost savings, decrease their ...
Verint | Witness Actionable Solutions
 Verint® Witness Actionable Solutions™ offers workforce optimisation solutions that can provide unprecedented visibility into customer service processes, workforce performance, and customer intelligence. ...
Katalyst Communications Ltd
 Katalyst operates both a contact centre consultancy and an outsourcing business. Katalyst is able to support all aspects of contact centre consultancy from vendor selection, technology infrastructure, ...
Capital Incentives & Motivation
 Capital Incentives, part of Accor Services, is a worldwide operator of incentive and motivation companies. We have been designing and implementing quality, innovative and successful reward programmes ...
Siemens Enterprise Communications Limited
 Siemens cutting-edge solutions and services are based on open standards and integrate into existing infrastructures and business processes. With over 20 years experience successfully advising on design ...
InVision Software Ltd
 InVision Software is a world-leading supplier of enterprise-wide workforce management solutions enabling companies to optimise their staff planning. InVision empowers customers to reduce personnel costs, ...
Autonomy
 Autonomy Customer Interaction Solutions enable organizations to take advantage of their phone, email, and chat interactions for business analysis, risk management, and legal compliance processes.
Harding & Yorke ‘Linking Empathy and Profit’
 Harding & Yorke are experts in measuring and improving Customer Experiences. Our aim is to help you build and sustain great experiences for those who work for you, and with you. We provide a range of ...
MARKET INTELLIGENCE INTERNATIONAL
 MARKETii collates, measures and reports meaningful research on customer satisfaction and service quality. Working in over 30 languages to more than 80 countries, we gain feedback directly from your customers ...
ntl:Telewest Business
 If you demand the best from your inbound voice traffic, then our Customer Contact Solutions could be for you. This state of the art platform, designed to meet the modern demands of the busy organisation, ...
TSCHero
 TSCHero is one of the leading contact centre companies in the UK and India and having some 3,000 employees in nine sites. Our sites are located in Scotland, South Yorkshire and Gurgaon near New Delhi, ...
Automated Customer Surveys from VIRTUATel
 Innovative and automatic capture of the “Voice of Your Customer”. Experts at converting powerful knowledge into increased retention rates, NPS scores and satisfaction levels. Specialists at measuring ...
LiveXchange.com - Home Agent Systems And Networks
 LiveXchange.com, is North America’s leading “homesourcing” service, and it is now available to call centers in the UK.
Symon Dacon - Visual Communications Solutions
 The Symon product suite provides a complete turn-key, real-time digital signage solution, including hardware, software and a complete range of creative services and supportUtilising LCDs, desktops, interactive ...
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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