Computer Telephony Integration
Welcome to the Computer Telephony Integration product category of the Call Centre & Customer Management 365 exhibition. In this product category you will find Computer Telephony Integration information such as news, features and case studies.
 Exhibitors 
Azzurri Communications
Britannic Technologies: Unified Communications
Cirquent
Genesys Telecommunications
Ultra Communications Limited.
 News 
Pegasystems Announces Next-Generation Customer Experience Management Software
Empirix Releases Empirix Testing as a Service, a Completely Flexible, Custom End-to-End Testing Solution
MetroPCS Deploys Amdocs Billing, CRM & Operational Support Systems in a Managed Services Model
ACD – Getting the Platform Right
Automation – Using Technology to Overcome Credit Crunch
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 Exhibitor News 
FREDRICKSON COLLECTS THE BENEFITS OF UNIFIED CONTACT CENTRE OPERATIONS.
COMPETITIVE CUSTOMER SERVICE FROM THE CLOUD TO THE DESKTOP.
Britannic Technologies Integrator of the Year
Britannic Technologies ‘convergence’ Newsletter
IT’S WHAT YOU KNOW AND WHO YOU ARE.
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 Features 
Redstone Telecom To Launch Inbound Telephony Solution
Computer Telephony Integration and CRM
Unified Communications – Understanding the Benefits
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 Case Studies 
Case Reference - Delivering a Contact Centre
Case Reference - Worldwide multi-language CRM system
Case Reference - Improving Customer Retention
Case Reference - Applied Consultancy in Practice
FREDRICKSON COLLECTS THE BENEFITS OF UNIFIED CONTACT CENTRE OPERATIONS.
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 Whitepapers 
Maximising Customer Profitability through CRM
Inbound Marketing - Converting inbound customer contact into business opportunities
Customer Experience - Are you being honest about your customers’ experience?
Changing the way you do business - the focus is user adoption
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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