Contact Centre Solutions
Welcome to the Contact Centre Solutions product category of the Call Centre & Customer Management 365 exhibition. In this product category you will find Contact Centre Solutions information such as news, features and case studies.
 Exhibitors 
GMT Workforce Management
4Net Technologies Ltd.
60K International Contact Centres
Aspect Software
Autonomy
Azzurri Communications
Business Systems (UK) Ltd
GoToAssist, GoToMeeting, GoToMyPc by Citrix
CyberTech UK Ltd
JHP Training
Leadreporter.com
LiveXchange.com - Home Agent Systems And Networks
Message Pad – the contact centre specialists
mplSystems – world class contact centre technology
Nexidia
ntl:Telewest Business
Siemens Enterprise Communications Limited
Symon Dacon - Visual Communications Solutions
The Test Factory
Toshiba Information Systems (UK) Ltd
TSCHero
Ultra Communications Limited.
Ventura, Outsourcing Experts
Venturia
Verint | Witness Actionable Solutions
Volt Delta International
WNS – a specialist in customer contact outsourcing
Ydilo Advanced Voice Services UK Ltd
 News 
NHS Pensions sign Prolog and Communisis for ‘Choice’ campaign
Mayrise Technology Powers Wigan’s Citizen Helpline
Contact Centre Solutions from Kana and IBM
The Guide to CRM Automation
Contact Centre Solutions – Call Centres in Pacific-Asia in Choppy Waters
More >>
 Exhibitor News 
Morgan Hunt Reaps Significant Gains in Productivity and Immediate ROI Using Citrix Online's GoToMeeting
Citrix Online’s Web Conferencing is Category Growth Leader Growing More Than Twice as Fast as Industry
Citrix Online's GoToAssist Express Wins Prestigious Stevie® Award for "Best New Product"
Accountants Save Time and Improve Client Service by Using Simple Collaboration Tools from Citrix Online
Sage and Citrix Online Introduce GoToAssist Express to Elevate Customer Service Across Sage Partner Network
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 Features 
New Sabio CallBack application provides cost-effective Virtual Queue capability for Avaya users
Genesys discussed Cross Channel Conversations as first solution to address Millennial Generation
Call Analytics and Service Management
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 Product Round Up 
Volt Delta to supply new switching and contact centre solution for BT’s emergency service, directory assistance and operator service business
Volt Delta Enterprise Services and Solutions Awarded
TSTT
OASIS Smart-Station
Gold Microsoft Partner
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 Case Studies 
O'Neill Europe Case Study
Dermalogica Case Study
Big Band Networks Case Study
AccuNet Case Study
Ultimate Software Case Study
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 Whitepapers 
Phonetic Search Technology
Speech Analytics White Paper
Call Centre Guide
Say Hello to Telecoms 2.0
How to Turn Your Contact Center into a Profit Center — A Best-Practice Overview
More >>
 
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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