Customer Analysis & Profiling : News

Automation – Democratic Technology
Automation is crucial for the contact centre industry to run effectively and efficiently, and now call centres are embracing the proliferation of personal technology to reach customers.
Unified Communications – A Positive Impact on Contact Centres
According to a recent study, Unified Communications is perceived as a huge benefit to the contact centre industry.
Customer Analysis & Profiling – Building Loyalty
Building loyalty is crucial for businesses to survive and thrive, which is where customer analysis and profiling comes in
Customer Insight in a Changing World
Customer insight is crucial in providing efficient customer service – and the changing demands of a fast moving market has brought its own challenges.
Customer Analysis and Profiling Pays Off for Call Centres
Customer analysis and profiling can pay real dividends to improve customer service, customer loyalty and achieve direct marketing goals.
Consultancy – Blue Sky Thinking
Consultancy is a buzzword for BSkyB contact centre agents, as one in three households across the UK subscribe to Sky.
Customer Closeness and BSkyB – Exceeding Customer Expectations
Customer closeness has offered a way for BSkyB to step up to the challenges of delivering its complex portfolio of entertainment and telephony products.
CRM – The Quiet Revolution
Customer relationship management (CRM) aims to improve services and tap into customer contact information for targeted marketing. But according to one leading expert, CRM is failing to deliver.
Customer Analysis – Studying Consumer Habits Starts to Yield Results
Obviously, for any business, it is important to understand your customers and this is particularly the case for call centres. Many now realise the benefits of using customer analysis software when it comes to good service.
Customer Analysis & Profiling Pays Off for Call Centres
Customer analysis & profiling can pay big dividends in the contact centre industry.
 Exhibitors 
MARKET INTELLIGENCE INTERNATIONAL
Nexidia
Automated Customer Surveys from VIRTUATel
WNS – a specialist in customer contact outsourcing
 News 
Automation – Democratic Technology
Unified Communications – A Positive Impact on Contact Centres
Customer Analysis & Profiling – Building Loyalty
Customer Insight in a Changing World
Customer Analysis and Profiling Pays Off for Call Centres
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 Features 
Redstone Telecom To Launch Inbound Telephony Solution
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 Product Round Up 
Microsoft selects Nexidia Video Search
T-Mobile UK Selects WNS Philippines to Provide Customer Care
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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