Customer Insight : Exhibitor News

Industry Awards press coverage
2008 Speech Technology Magazine Industry Awards Nexidia retains the Winners Spot
 Exhibitors 
GMT Workforce Management
Autonomy
Charter UK
Harding & Yorke ‘Linking Empathy and Profit’
MARKET INTELLIGENCE INTERNATIONAL
Nexidia
Automated Customer Surveys from VIRTUATel
Volt Delta International
 News 
PhotoBox Deploys RightNow Chat, Listens to Customers and Makes Key Improvements
Speech Recognition or the Human Touch
Customer Insight
Customer Loyalty – Helping Call Centres Survive the Recession
Customer Insight – Invest During the Recession
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 Exhibitor News 
Industry Awards press coverage
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 Features 
Customer Insight Focus for Marketers
Computer Telephony Integration and CRM
Customer Relationship Management – CRM Software Set for Boon in Value
Customer Service - An Olympic Effort
Call Centre Data Security Risks
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 Product Round Up 
Volt Delta to supply new switching and contact centre solution for BT’s emergency service, directory assistance and operator service business
Volt Delta Enterprise Services and Solutions Awarded
OASIS on-call Survey
NEXIDIA LAUNCHES CUSTOMER-DRIVEN “CENTER OF EXCELLENCE”
MSNBC.COM SELECTS NEXIDIA TO ENHANCE ONLINE VIDEO CONTENT
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 Case Studies 
Case Study on Peter Pays
Royal College of Nursing Case Study
HBOS Case Study
Churchill Insurance Case Study
AXA Case Study
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 Whitepapers 
Phonetic Search Technology
Speech Analytics White Paper
Sample Size and Statistical Relevance
Harding & Yorke and NPS
HY White Paper – Empathy vs. profit
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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