Customer Insight : Features

Customer Insight Focus for Marketers
Marketers are turning their full attention to performance and customer insight as the economy struggles
Computer Telephony Integration and CRM
Computer Telephony Integration is key to improving CRM and customer service technology relationships.
Customer Relationship Management – CRM Software Set for Boon in Value
There are many facets to take into consideration when it comes to business but few are as crucial as providing a positive customer experience. Increasing numbers of industries are realising the use of CRM software is imperative in achieving this aim.
Customer Service - An Olympic Effort
It goes without saying that the Beijing Olympics was a resounding success but experts are expecting the London Olympics to outshine it in terms of the excellence of the customer service providing throughout the event.
Call Centre Data Security Risks
Call centre data security should be a priority for organisations; inexcusable security breaches can not just mean losing a client, but also your reputation and business.
 Exhibitors 
GMT Workforce Management
Autonomy
Charter UK
Harding & Yorke ‘Linking Empathy and Profit’
MARKET INTELLIGENCE INTERNATIONAL
Nexidia
Automated Customer Surveys from VIRTUATel
Volt Delta International
 News 
PhotoBox Deploys RightNow Chat, Listens to Customers and Makes Key Improvements
Speech Recognition or the Human Touch
Customer Insight
Customer Loyalty – Helping Call Centres Survive the Recession
Customer Insight – Invest During the Recession
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 Exhibitor News 
Industry Awards press coverage
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 Features 
Customer Insight Focus for Marketers
Computer Telephony Integration and CRM
Customer Relationship Management – CRM Software Set for Boon in Value
Customer Service - An Olympic Effort
Call Centre Data Security Risks
More >>
 Product Round Up 
Volt Delta to supply new switching and contact centre solution for BT’s emergency service, directory assistance and operator service business
Volt Delta Enterprise Services and Solutions Awarded
OASIS on-call Survey
NEXIDIA LAUNCHES CUSTOMER-DRIVEN “CENTER OF EXCELLENCE”
MSNBC.COM SELECTS NEXIDIA TO ENHANCE ONLINE VIDEO CONTENT
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 Case Studies 
Case Study on Peter Pays
Royal College of Nursing Case Study
HBOS Case Study
Churchill Insurance Case Study
AXA Case Study
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 Whitepapers 
Phonetic Search Technology
Speech Analytics White Paper
Sample Size and Statistical Relevance
Harding & Yorke and NPS
HY White Paper – Empathy vs. profit
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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