Customer Satisfaction Surveys & Mystery Shopping
Welcome to the Customer Satisfaction Surveys & Mystery Shopping product category of the Call Centre & Customer Management 365 exhibition. In this product category you will find Customer Satisfaction Surveys & Mystery Shopping information such as news, features and case studies.
 Exhibitors 
Business Systems (UK) Ltd
CyberTech UK Ltd
Harding & Yorke ‘Linking Empathy and Profit’
MARKET INTELLIGENCE INTERNATIONAL
Message Pad – the contact centre specialists
Automated Customer Surveys from VIRTUATel
 News 
PhotoBox Deploys RightNow Chat, Listens to Customers and Makes Key Improvements
Customer Complaints
Customer Loyalty – Helping Call Centres Survive the Recession
Customer Service – Concerns about the Quality of Customer Service
Unified Communications – A Positive Impact on Contact Centres
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 Exhibitor News 
MPLSYSTEMS WINS ‘PEOPLE IN PERFORMANCE’ TECHNOLOGY CONTRACT
The Monitor Newsletter – Winter Edition
The Monitor Newsletter –Spring Edition
The Monitor Newsletter – Summer Edition
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 Features 
Customer Satisfaction Surveys & Mystery Shopping
Customer Satisfaction Surveys – Happy Customers are Key
Customer Loyalty – Pack Your Bags
UK Consumers Warming to Automation Technology in Call Centres
Customer Satisfaction Surveys & Mystery Shopping – Service and Trust
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 Case Studies 
Perlico Case Study
Bord Gias Energy Supply
Hosted Workforce Management-IEXTotalView
Next case study
Royal College of Nursing Case Study
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 Whitepapers 
Sample Size and Statistical Relevance
Harding & Yorke and NPS
HY White Paper – Empathy vs. profit
Contact Centres Whitepaper
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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