Customer Satisfaction Surveys & Mystery Shopping : Case Studies

Perlico Case Study
Perlico is one of the new breed of the telecommunications service providers who have entered and captured a share of the Irish telephony and broadband market.
Bord Gias Energy Supply
Bord Gias Energy Supply is the retail and procurement arm of the Irish Gas Board supplying 600,000 customers.
Hosted Workforce Management-IEXTotalView
Abrtan improved service and reduced costs using the TotalView hosted solution on a per agent cost model that reflects their IT and business flexibility requirements.
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Royal College of Nursing Case Study
Our work and its outcomes with RCN
HBOS Case Study
Our work and its outcomes with Aon
Vodafone Case Study
Our work and its outcomes with Vodafone
AXA Case Study
Our work and its outcomes with AXAPPP
Reuters Case Study
Our work and its outcomes with Reuters
Karcher Case Study
Our work and its outcomes with Karcher
Friends Provident Case Study
Our work and its outcomes with Friends Provident
Carillion Case Study
Our work and its outcomes with Carillion
Aon Case Study
Our work and its outcomes with Aon
Prolog Case Study
OPEX Hosting survey solution delivers ‘huge insight’ for Prolog’s clients
East Berkshire Primary Care Case Study
EBPC and OPEX Hosting provide NHS with raft of new telephony services
Frendoc Case Study
24/7 out-of-hours healthcare service chooses Business Systems for Call Recording Solution
Air Products Case Study
Air Products opt for Platinum Call Recording Solution
Abbey Legal Protection Case Study
Abbey Legal Protection use VoIP Call Recording as a Unique Differentiator to Attract New Clients
 Exhibitors 
Business Systems (UK) Ltd
CyberTech UK Ltd
Harding & Yorke ‘Linking Empathy and Profit’
MARKET INTELLIGENCE INTERNATIONAL
Message Pad – the contact centre specialists
Automated Customer Surveys from VIRTUATel
 News 
PhotoBox Deploys RightNow Chat, Listens to Customers and Makes Key Improvements
Customer Complaints
Customer Loyalty – Helping Call Centres Survive the Recession
Customer Service – Concerns about the Quality of Customer Service
Unified Communications – A Positive Impact on Contact Centres
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 Exhibitor News 
MPLSYSTEMS WINS ‘PEOPLE IN PERFORMANCE’ TECHNOLOGY CONTRACT
The Monitor Newsletter – Winter Edition
The Monitor Newsletter –Spring Edition
The Monitor Newsletter – Summer Edition
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 Features 
Customer Satisfaction Surveys & Mystery Shopping
Customer Satisfaction Surveys – Happy Customers are Key
Customer Loyalty – Pack Your Bags
UK Consumers Warming to Automation Technology in Call Centres
Customer Satisfaction Surveys & Mystery Shopping – Service and Trust
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 Case Studies 
Perlico Case Study
Bord Gias Energy Supply
Hosted Workforce Management-IEXTotalView
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Royal College of Nursing Case Study
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 Whitepapers 
Sample Size and Statistical Relevance
Harding & Yorke and NPS
HY White Paper – Empathy vs. profit
Contact Centres Whitepaper
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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