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Customer loyalty : Product Round Up
T-Mobile UK Selects WNS Philippines to Provide Customer Care
WNS Philippines will handle inbound customer calls for T-Mobile UK’s prepaid subscribers. The WNS associates will support a full spectrum of customer care services ranging from price plan inquiries to handset issues such as lost, stolen or faulty phones.
Exhibitors
60K International Contact Centres
Incorpore – The health club company
MARKET INTELLIGENCE INTERNATIONAL
Automated Customer Surveys from VIRTUATel
WNS – a specialist in customer contact outsourcing
News
PhotoBox Deploys RightNow Chat, Listens to Customers and Makes Key Improvements
Pegasystems Announces Next-Generation Customer Experience Management Software
Empirix Releases Empirix Testing as a Service, a Completely Flexible, Custom End-to-End Testing Solution
Customer loyalty to make a come back
Customer Loyalty – Helping Call Centres Survive the Recession
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Features
Customer Loyalty – Pack Your Bags
Customer Insight Focus for Marketers
Customer Satisfaction Surveys & Mystery Shopping – Service and Trust
Call Centre Software set for big Improvements over next 5 Years
Performance Management – Giving Customers What They Want
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Product Round Up
T-Mobile UK Selects WNS Philippines to Provide Customer Care
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9
Integrated customer service approach reaps rewards for Chichester Council
Chichester District Council has boosted the percentage of customer queries resolved on first contact...
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Redstone Telecom To Launch Inbound Telephony Solution
Redstone Telecom, leading provider of telephony network and communications services to the UK privat...
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New Sabio CallBack application provides cost-effective Virtual Queue capability for Avaya users
- Innovative Web-based solution helps cut customer frustration and abandoned calls - Helps remove t...
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Voice enabled Unified Communications from Avanquest Solutions
Avanquest Solutions launches the latest Unified Communications solution – CallXpress 8
more...
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