IVR
Welcome to the IVR product category of the Call Centre & Customer Management 365 exhibition. In this product category you will find IVR information such as news, features and case studies.
 Exhibitors 
Cirquent
HTK
ntl:Telewest Business
Ultra Communications Limited.
Volt Delta International
Ydilo Advanced Voice Services UK Ltd
 News 
eGain - reinventing phone self-service with human-like intelligence
IVR - Ubisoft® Extends Customer Support Availability with RightNow
Leading Hotels Embrace IVR Technology in 2009
Interactive Voice Response (IVR) Technology Parks Up
IVR Solutions Favoured New Report Says
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 Features 
IVR – Can it Really Emulate Human Intelligence?
IVR – The Future is Now
IVR – Looking at the Advantages of Interactive Voice Response (IVR)
Speech Automation – Technology helps Contact Centres Cope with Sickness
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 Product Round Up 
Volt Delta to supply new switching and contact centre solution for BT’s emergency service, directory assistance and operator service business
Volt Delta Enterprise Services and Solutions Awarded
OASIS on-call Survey
Gold Microsoft Partner
Fonecta
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 Case Studies 
Case Reference - Delivering a Contact Centre
Case Reference - Worldwide multi-language CRM system
Case Reference - NHS Patient’s Appointment Bureau
Case Reference - Improving Customer Retention
Case Study on Peter Pays
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 Whitepapers 
Maximising Customer Profitability through CRM
Inbound Marketing - Converting inbound customer contact into business opportunities
Customer Management Strategy - Are you planning for success?
Customer Experience - Are you being honest about your customers’ experience?
Say Hello to Telecoms 2.0
More >>
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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