IVR : Case Studies

Case Reference - Delivering a Contact Centre
This customer is the UK’s leading general merchandise retailer for toys and small electrical appliances and a leading player in many other markets including DIY and gardening, consumer electronics and furniture.
Case Reference - Worldwide multi-language CRM system
Our client provides international news, analysis and information in English and 32 other languages.
Case Reference - NHS Patient’s Appointment Bureau
The client is one of the largest NHS teaching trusts in the country, providing high quality general hospital services for the local population in its area and neighbouring counties, and more specialist services for patients from a wide geographic area.
Case Reference - Improving Customer Retention
These brief cases represent companies from different industry sectors with an objective to increase customer retention.
Case Study on Peter Pays
OASIS on-call Survey used by Peter Pays in Germany
Perlico Case Study
Perlico is one of the new breed of the telecommunications service providers who have entered and captured a share of the Irish telephony and broadband market.
Bord Gias Energy Supply
Bord Gias Energy Supply is the retail and procurement arm of the Irish Gas Board supplying 600,000 customers.
Hosted Workforce Management-IEXTotalView
Abrtan improved service and reduced costs using the TotalView hosted solution on a per agent cost model that reflects their IT and business flexibility requirements.
SSR Personnel
The fast route to candidate selection
Virgin Media
The intelligent route to increased efficiency
Garlands Call Centres
Reliable communications for leading-edge customer care
 Exhibitors 
Cirquent
HTK
ntl:Telewest Business
Ultra Communications Limited.
Volt Delta International
Ydilo Advanced Voice Services UK Ltd
 News 
eGain - reinventing phone self-service with human-like intelligence
IVR - Ubisoft® Extends Customer Support Availability with RightNow
Leading Hotels Embrace IVR Technology in 2009
Interactive Voice Response (IVR) Technology Parks Up
IVR Solutions Favoured New Report Says
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 Features 
IVR – Can it Really Emulate Human Intelligence?
IVR – The Future is Now
IVR – Looking at the Advantages of Interactive Voice Response (IVR)
Speech Automation – Technology helps Contact Centres Cope with Sickness
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 Product Round Up 
Volt Delta to supply new switching and contact centre solution for BT’s emergency service, directory assistance and operator service business
Volt Delta Enterprise Services and Solutions Awarded
OASIS on-call Survey
Gold Microsoft Partner
Fonecta
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 Case Studies 
Case Reference - Delivering a Contact Centre
Case Reference - Worldwide multi-language CRM system
Case Reference - NHS Patient’s Appointment Bureau
Case Reference - Improving Customer Retention
Case Study on Peter Pays
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 Whitepapers 
Maximising Customer Profitability through CRM
Inbound Marketing - Converting inbound customer contact into business opportunities
Customer Management Strategy - Are you planning for success?
Customer Experience - Are you being honest about your customers’ experience?
Say Hello to Telecoms 2.0
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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