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 NHS Pensions sign Prolog and Communisis for ‘Choice’ campaign
NHS Pensions has signed outsourced services specialist, Prolog, and Leeds-based communications solutions business, Communisis, to provide multi-channel communications support for ‘Pensions Choice’, which gives more than 1.3 million NHS employees the opportunity to transfer their pension benefits from the 1995 Section to the 2008 Section which has a later normal retirement age of 65.
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 Outsourcing – Plugging the Gap
The recession has triggered a huge amount of stress and worry for many people, which could explain why Wycombe District Council resorted to outsourcing
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 Offshoring in Rapid Decline
attractive cost reductions associated with offshoring, this alternative to in-house growth is facing a deadly decline and the NOA are not surprised with their findings
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 Recruitment or Outsourcing?
A new outsourcer on the block, VOICE grows rapidly as more companies turn to outsourcing instead of going through a costly recruitment process.
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Outsourcing Company goes from Strength to Strength
Obviously, the credit crunch has had many wide reaching implications but one outsourcing company aims to buck the downturn. Teleperformance recently announced the opening of a sixth site to be based in Gateshead, near Newcastle.
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 More Telesales Jobs being Created by Outsourcing
Outsourcing is one of the cornerstones of the call centre industry and one outsourcer recently created a number of new telesales jobs despite the general downturn in the job market. Some telesales industries are still geared for success.
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Customer Insight in a Changing World
Customer insight is crucial in providing efficient customer service – and the changing demands of a fast moving market has brought its own challenges.
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