Performance Management
Welcome to the Performance Management product category of the Call Centre & Customer Management 365 exhibition. In this product category you will find Performance Management information such as news, features and case studies.
 Exhibitors 
GMT Workforce Management
ASC telecom UK Ltd. – We record & analyze communications
Aspect Software
Capital Incentives & Motivation
Harding & Yorke ‘Linking Empathy and Profit’
Incorpore – The health club company
Symon Dacon - Visual Communications Solutions
The Test Factory
Tosin Firewalker Ltd – Ignite Your Passion!
Automated Customer Surveys from VIRTUATel
 News 
InVision Enterprise WFM Release 4.7 now available
Genesys introduces suite of software to manage customer service performance throughout the enterprise
ACD / Diallers – Call Centres not Taking Advantage of the Technology
Change Management – Get the Basics Right
Contact Centre Solutions – Facing the Credit Crunch
More >>
 Exhibitor News 
TELEOPTI joins Cisco Developer Network Program, completes interoperability testing
Teleopti brings optimisation into Enterprise Workforce Management with Teleopti CCC, version 7
TELEOPTI Joins Cisco Technology Developer Program, completes interoperability testing
Q-Matic partners with Teleopti – delivering 25% savings in customer facing operations
Teleopti launches world-class workforce management tool for free: Teleopti CCC Forecasts – a free product in the Teleopti CCC solution suite
More >>
 Features 
Corporate Performance Management & Sustainability
Performance Management – Giving Customers What They Want
Customer Service – Cloning your Star Agent
More >>
 Case Studies 
AccuNet Case Study
VIPnet – WFM with a human touch
P&O Ferries – annual savings of £1.6 million
Fortis Insurance – Change Management with Teleopti
Fexco - annual savings of 2000,000 Euro
More >>
 Whitepapers 
Sample Size and Statistical Relevance
Harding & Yorke and NPS
HY White Paper – Empathy vs. profit
The power of speech analytics
More >>
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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