Quality Monitoring
Welcome to the Quality Monitoring product category of the Call Centre & Customer Management 365 exhibition. In this product category you will find Quality Monitoring information such as news, features and case studies.
 Exhibitors 
ASC telecom UK Ltd. – We record & analyze communications
Autonomy
CyberTech UK Ltd
Harding & Yorke ‘Linking Empathy and Profit’
The Test Factory
Verint | Witness Actionable Solutions
Automated Customer Surveys from VIRTUATel
 News 
Infinity QA Launched As A ‘Pay-As-You-Go’ Service
Empirix Releases Empirix Testing as a Service, a Completely Flexible, Custom End-to-End Testing Solution
Genesys introduces suite of software to manage customer service performance throughout the enterprise
Yorkshire Water Customer Services Arm Deploys Impact 360 Quality Monitoring Software
Quality Monitoring – Do you Have a Data Quality Management Policy?
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 Exhibitor News 
Yorkshire Building Society Selects Impact 360
Improved Customer Support at Gizmo
New Quality Monitoring Solution
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 Features 
Customer Service – Cloning your Star Agent
Diallers – The Silent Calls Backlash
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 Case Studies 
Impact 360 Success Story: DSB
Impact 360 Success Story: Leeds City Council
Impact 360 Success Story: Siemens Business Services
Catalyst
Royal College of Nursing Case Study
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 Whitepapers 
Sample Size and Statistical Relevance
Harding & Yorke and NPS
HY White Paper – Empathy vs. profit
Autonomy Enterprise Speech Analytics
The power of speech analytics
More >>
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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