Self Service
Welcome to the Self Service product category of the Call Centre & Customer Management 365 exhibition. In this product category you will find Self Service information such as news, features and case studies.
 Exhibitors 
Charter UK
HTK
ntl:Telewest Business
Siemens Enterprise Communications Limited
Volt Delta International
Ydilo Advanced Voice Services UK Ltd
 News 
eGain - reinventing phone self-service with human-like intelligence
MetroPCS Deploys Amdocs Billing, CRM & Operational Support Systems in a Managed Services Model
IVR - Ubisoft® Extends Customer Support Availability with RightNow
Telephonetics VIP leads the way with natural, simple, effective patient reminders
Speech Recognition or the Human Touch
More >>
 Features 
Redstone Telecom To Launch Inbound Telephony Solution
Co-operative Financial Services put customer service first with web self-service
UK Consumers Warming to Automation Technology in Call Centres
IVR – Looking at the Advantages of Interactive Voice Response (IVR)
Speech Automation – Technology helps Contact Centres Cope with Sickness
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 Product Round Up 
Volt Delta to supply new switching and contact centre solution for BT’s emergency service, directory assistance and operator service business
Volt Delta Enterprise Services and Solutions Awarded
OASIS on-call Survey
Cable & Wireless Guernsey Mobile Top U
Siemens Announces new OpenScape Contact Center solution for the OpenScape Unified Communications Server
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 Case Studies 
Case Study on Peter Pays
SSR Personnel
Virgin Media
Garlands Call Centres
Cleveland Police Case Study
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 Whitepapers 
Say Hello to Telecoms 2.0
How to best leverage technology for new mobile solutions
More >>
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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