Self Service : Product Round Up

Volt Delta to supply new switching and contact centre solution for BT’s emergency service, directory assistance and operator service business
Sunbury-on-Thames, England, January 20, 2010: Volt Delta International Ltd, a subsidiary of US based Volt Information Sciences (NYSE: VOL), is to supply its switching and contact centre system to BT plc in the UK, to support a wide range of BT’s operator services including its national 999 emergency call handling service.
Volt Delta Enterprise Services and Solutions Awarded
Volt Delta Enterprise Services and Solutions Awarded Best of Show for “Best Service Provider Solution” at Technology Marketing Corporation (TMC®)’s INTERNET TELEPHONY Conference and EXPO East 2009
OASIS on-call Survey
Volt Delta releases its fully automated voice survey application
Cable & Wireless Guernsey Mobile Top U
Volt Delta deploys mobile top up speech application for Cable & Wireless Guernsey
Siemens Announces new OpenScape Contact Center solution for the OpenScape Unified Communications Server
Siemens Enterprise Communications has introduced the OpenScape Contact Center, a comprehensive voice, unified communications and customer interaction software solution designed to work with virtually any existing telephony environment. It is based on Siemens’ innovative new unified communications software foundation, OpenScape Unified Communications (UC) Server, which removes the artificial legacy barriers between today’s traditionally separate voice, video and unified communications systems to enable a comprehensive suite of UC applications.
Siemens announces sponsorship of Top 50 Call Centres for Customer Service initiative.
This benchmarking project is organised by Call Centre Focus in partnership with market research company GfK NOP and aims to improve customer service within call centres as well as to promote customer contact as an important and successful UK industry. Through 20,000 market research calls, the programme will identify which centres are performing best in a variety of areas including timeliness, ease of use, reliability, staff knowledge and personalisation.
 Exhibitors 
Charter UK
HTK
ntl:Telewest Business
Siemens Enterprise Communications Limited
Volt Delta International
Ydilo Advanced Voice Services UK Ltd
 News 
eGain - reinventing phone self-service with human-like intelligence
MetroPCS Deploys Amdocs Billing, CRM & Operational Support Systems in a Managed Services Model
IVR - Ubisoft® Extends Customer Support Availability with RightNow
Telephonetics VIP leads the way with natural, simple, effective patient reminders
Speech Recognition or the Human Touch
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 Features 
Redstone Telecom To Launch Inbound Telephony Solution
Co-operative Financial Services put customer service first with web self-service
UK Consumers Warming to Automation Technology in Call Centres
IVR – Looking at the Advantages of Interactive Voice Response (IVR)
Speech Automation – Technology helps Contact Centres Cope with Sickness
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 Product Round Up 
Volt Delta to supply new switching and contact centre solution for BT’s emergency service, directory assistance and operator service business
Volt Delta Enterprise Services and Solutions Awarded
OASIS on-call Survey
Cable & Wireless Guernsey Mobile Top U
Siemens Announces new OpenScape Contact Center solution for the OpenScape Unified Communications Server
More >>
 Case Studies 
Case Study on Peter Pays
SSR Personnel
Virgin Media
Garlands Call Centres
Cleveland Police Case Study
More >>
 Whitepapers 
Say Hello to Telecoms 2.0
How to best leverage technology for new mobile solutions
More >>
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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