Speech Recognition - Call Centre & Customer Management 365

IVR - Ubisoft® Extends Customer Support Availability with RightNow
Ubisoft is broadening the availability of the customer care it provides to gamers by adding a new customer support channel.

Telephonetics VIP leads the way with natural, simple, effective patient reminders
Telephonetics VIP , the speech automation specialist, is pleased to announce that calls from their interactive patient appointment reminder system (Remind+) are now presented using natural language as standard.

Speech Recognition or the Human Touch
Could speech recognition and automation systems be preferable to human agents? Recent research says in some cases, it can.

Automation – Democratic Technology
Automation is crucial for the contact centre industry to run effectively and efficiently, and now call centres are embracing the proliferation of personal technology to reach customers.

Voice Self Service Technology Leads the way in Call Centres
Of all the technologies that have emerged within the call centre industry over the last few years, one of the most universally accepted by consumers is that of voice self service technology. There are a number of benefits stemming from self service apparatus.

Database Created for Speech Recognition System
Warwickshire County Council have built a database to accommodate a new speech recognition system.

Speech Recognition Technology for Blood Donors
Speech recognition technology has been embraced by The National Blood Service.

IVR Solutions Favoured New Report Says
IVR (interactive voice recognition) is being viewed more favourably according to a new report.

Speech Recognition from SpeechStorm
Speech recognition is crucial for the contact centre industry. And recently, SpeechStorm joined forces with Comet promising a more efficient and personal customer service.

Automation – Call Centres on Cusp of Technological Revolution
According to research released by IBM, the emergence of advanced speech recognition technology is set to take call centres to a new level of automation. It is expected that the technology will improve customer satisfaction.

Speech Automation – What the Doctor Ordered
Speech automation is helping to battle the growing problem of sickness absence in the UK contact centre industry.