Speech Recognition : Case Studies

Case Study on Peter Pays
OASIS on-call Survey used by Peter Pays in Germany
Perlico Case Study
Perlico is one of the new breed of the telecommunications service providers who have entered and captured a share of the Irish telephony and broadband market.
Bord Gias Energy Supply
Bord Gias Energy Supply is the retail and procurement arm of the Irish Gas Board supplying 600,000 customers.
Hosted Workforce Management-IEXTotalView
Abrtan improved service and reduced costs using the TotalView hosted solution on a per agent cost model that reflects their IT and business flexibility requirements.
SSR Personnel
The fast route to candidate selection
Virgin Media
The intelligent route to increased efficiency
Garlands Call Centres
Reliable communications for leading-edge customer care
Improved Passenger Service at RATP
Recording and Quality Monitoring Solutions Provide Passenger Service at RATP Contact Centers - ASC installed MARATHON EVOLUTION and INSPIRATIONpro at the Public Transportation of Paris (Regie Autonome des Transports Parisiens (RATP).
 Exhibitors 
ASC telecom UK Ltd. – We record & analyze communications
HTK
ntl:Telewest Business
Volt Delta International
Ydilo Advanced Voice Services UK Ltd
 News 
IVR - Ubisoft® Extends Customer Support Availability with RightNow
Telephonetics VIP leads the way with natural, simple, effective patient reminders
Speech Recognition or the Human Touch
Automation – Democratic Technology
Voice Self Service Technology Leads the way in Call Centres
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 Exhibitor News 
mplSystems the contact centre specialists
Improved Customer Support at Gizmo
New Quality Monitoring Solution
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 Features 
Voice enabled Unified Communications from Avanquest Solutions
UK Consumers Warming to Automation Technology in Call Centres
IVR – Looking at the Advantages of Interactive Voice Response (IVR)
Speech Automation – Technology helps Contact Centres Cope with Sickness
Contact Centre Customers Seeking More Choice
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 Product Round Up 
Volt Delta to supply new switching and contact centre solution for BT’s emergency service, directory assistance and operator service business
Volt Delta Enterprise Services and Solutions Awarded
OASIS on-call Survey
Cable & Wireless Guernsey Mobile Top U
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 Case Studies 
Case Study on Peter Pays
Perlico Case Study
Bord Gias Energy Supply
Hosted Workforce Management-IEXTotalView
SSR Personnel
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 Whitepapers 
Say Hello to Telecoms 2.0
How to best leverage technology for new mobile solutions
The power of speech analytics
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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