 A leading IT Provider
Our client, a market leader, recognised that the technical support provided to its customers was an essential component of its overall sales and retention proposition and sought to improve the customer experience as measured through its customer satisfaction scores.
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 The Peabody Trust
The Peabody Trust is one of London’s largest housing associations maintaining over 18,000 homes across the capital. It is a registered charity and has a dedicated Revenues team who work hard to achieve high levels of rent collection.
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 Transforming Bedfordshire
Bedfordshire County Council has been engaged in ongoing major organisational change for the past 6 years. It recently became a three star, ‘Improving Strongly’ authority, placing it in the Top 50 of all upper-tier authorities in the UK.
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 Case Study two: a major telecommunications company
Our client is a leading telecommunications company selling Broadband and associated services. It recognised the importance of customer service to its customers as a differentiator in a highly competitive market place and as an aid to client retention.
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