Unified Communications - Call Centre & Customer Management 365

OnRelay Leverages Open Source to Release Mobile PBX for the Cloud
Unified MBX Combines Cellular FMC Software with Open Source Telephony for Low-Cost, Hardware-Free Mobile Unified Communications

Aspect Strengthens Customer-Company Interactions with New Unified Communications Capabilities
Unified Communications Applications for the Contact Centre Offer New Instant Messaging Features and Voice Portal Capabilities for Improved Business Processes

eGain - reinventing phone self-service with human-like intelligence
eGain Adds Intelligent Voice Self-Service Solution to Its Multichannel Customer Interaction Hub Suite.

Empirix Releases Empirix Testing as a Service, a Completely Flexible, Custom End-to-End Testing Solution
Empirix Testing as a Service combines Empirix's technology breadth with deep testing expertise to help contact centers ensure a quality customer-agent experience at low cost

Plantronics Launches First VoIP Headset System for Contact Centres
Plantronics’ IP40 VoIP Headset System eliminates the need for contact centres to implement separate IP phones and audio processors – by combining both devices into one simple to use product!

NHS Pensions sign Prolog and Communisis for ‘Choice’ campaign
NHS Pensions has signed outsourced services specialist, Prolog, and Leeds-based communications solutions business, Communisis, to provide multi-channel communications support for ‘Pensions Choice’, which gives more than 1.3 million NHS employees the opportunity to transfer their pension benefits from the 1995 Section to the 2008 Section which has a later normal retirement age of 65.

Unified Communications – A Positive Impact on Contact Centres
According to a recent study, Unified Communications is perceived as a huge benefit to the contact centre industry.

Call Centre Hardware Reinforcing Security
Security is an increasing concern in call centres – specialist call centre hardware is crucial for protecting against identity theft.

VoIP – Businesses make the move toward unified communications
The implications of the credit crunch have certainly reached far and wide and the contact centre industry has been amongst those impacted. Many will use VoIP and unified communications in order to try and make their operations as cost effective as possible.

Unified Communications – Difficulties Emerge in Field of Unified Communications
It is fair to say that the field of unified communications is a highly competitive one and two of the leading players in the industry are increasingly at loggerheads. Microsoft and Cisco are striving to become the leader in unified communications.

Hardware – The Contact Centre Sector and Mobile Technology
The contact centre sector is weighing up the pros and cons of mobile technology hardware, but a recent survey suggests the majority of IT decision makers have no plans to calculate a return on investment from their mobile technology.

Call Centre Recruitment Secret to Survival
Call centre recruitment is crucial for businesses fortifying themselves against the credit crunch.

Unified Communications – The Importance of Unified Communications in Progressing Business Operations
The concept of unified communications is something that the majority of companies in the UK are struggling to maintain and this lack of unified communications is having an impact not only on their productivity but also on their profit making potential.