Unified Communications : Features

New Sabio CallBack application provides cost-effective Virtual Queue capability for Avaya users
- Innovative Web-based solution helps cut customer frustration and abandoned calls - Helps remove the high cost of short-term peak staffing
Voice enabled Unified Communications from Avanquest Solutions
Avanquest Solutions launches the latest Unified Communications solution – CallXpress 8
Genesys discussed Cross Channel Conversations as first solution to address Millennial Generation
Follows Economist Intelligence Unit research which identifies generation shift as a key strategic issue for European businesses
Unified Communications – Understanding the Benefits
Unified Communications can optimise business processes. But research shows that a lack of understanding of the business benefits of unified communications is a significant hurdle.
 Exhibitors 
4Net Technologies Ltd.
Aspect Software
GoToAssist, GoToMeeting, GoToMyPc by Citrix
mplSystems – world class contact centre technology
Siemens Enterprise Communications Limited
Toshiba Information Systems (UK) Ltd
 News 
OnRelay Leverages Open Source to Release Mobile PBX for the Cloud
Aspect Strengthens Customer-Company Interactions with New Unified Communications Capabilities
eGain - reinventing phone self-service with human-like intelligence
Empirix Releases Empirix Testing as a Service, a Completely Flexible, Custom End-to-End Testing Solution
Plantronics Launches First VoIP Headset System for Contact Centres
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 Features 
New Sabio CallBack application provides cost-effective Virtual Queue capability for Avaya users
Voice enabled Unified Communications from Avanquest Solutions
Genesys discussed Cross Channel Conversations as first solution to address Millennial Generation
Unified Communications – Understanding the Benefits
More >>
 Product Round Up 
Siemens Announces new OpenScape Contact Center solution for the OpenScape Unified Communications Server
Siemens announces sponsorship of Top 50 Call Centres for Customer Service initiative.
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 Case Studies 
O'Neill Europe Case Study
Mattress Giant Corporation
Ventana Medical Systems
Frost Brown Todd
Texas Department of Family and Protective Services
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 Whitepapers 
How to Turn Your Contact Center into a Profit Center — A Best-Practice Overview
IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
Enterprise Mashups & intelligentContact
More >>
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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