 Siemens Announces new OpenScape Contact Center solution for the OpenScape Unified Communications Server
Siemens Enterprise Communications has introduced the OpenScape Contact Center, a comprehensive voice, unified communications and customer interaction software solution designed to work with virtually any existing telephony environment. It is based on Siemens’ innovative new unified communications software foundation, OpenScape Unified Communications (UC) Server, which removes the artificial legacy barriers between today’s traditionally separate voice, video and unified communications systems to enable a comprehensive suite of UC applications.
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 Siemens announces sponsorship of Top 50 Call Centres for Customer Service initiative.
This benchmarking project is organised by Call Centre Focus in partnership with market research company GfK NOP and aims to improve customer service within call centres as well as to promote customer contact as an important and successful UK industry. Through 20,000 market research calls, the programme will identify which centres are performing best in a variety of areas including timeliness, ease of use, reliability, staff knowledge and personalisation.
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