Unified Communications : Whitepapers

How to Turn Your Contact Center into a Profit Center — A Best-Practice Overview
A best practice overview of how a to deliver a consistent, high-quality, branded customer experience, essential in differentiating the enterprise and creating a competitive advantage.
IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
This explores how Voice over IP can lower the cost of enhancing customer service, extending the contact center to regional and branch offices, outsourcers, hosted solutions and at-home agents
Enterprise Mashups & intelligentContact
A ‘mashup’ is a method of creating applications that combine data from a number of different sources in one seamless desktop. iContact provides the mashup tools and the desktop in one unique offering.
 Exhibitors 
4Net Technologies Ltd.
Aspect Software
GoToAssist, GoToMeeting, GoToMyPc by Citrix
mplSystems – world class contact centre technology
Siemens Enterprise Communications Limited
Toshiba Information Systems (UK) Ltd
 News 
OnRelay Leverages Open Source to Release Mobile PBX for the Cloud
Aspect Strengthens Customer-Company Interactions with New Unified Communications Capabilities
eGain - reinventing phone self-service with human-like intelligence
Empirix Releases Empirix Testing as a Service, a Completely Flexible, Custom End-to-End Testing Solution
Plantronics Launches First VoIP Headset System for Contact Centres
More >>
 Features 
New Sabio CallBack application provides cost-effective Virtual Queue capability for Avaya users
Voice enabled Unified Communications from Avanquest Solutions
Genesys discussed Cross Channel Conversations as first solution to address Millennial Generation
Unified Communications – Understanding the Benefits
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 Product Round Up 
Siemens Announces new OpenScape Contact Center solution for the OpenScape Unified Communications Server
Siemens announces sponsorship of Top 50 Call Centres for Customer Service initiative.
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 Case Studies 
O'Neill Europe Case Study
Mattress Giant Corporation
Ventana Medical Systems
Frost Brown Todd
Texas Department of Family and Protective Services
More >>
 Whitepapers 
How to Turn Your Contact Center into a Profit Center — A Best-Practice Overview
IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
Enterprise Mashups & intelligentContact
More >>
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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