Virtual Call Centres & Home Working : Features

Virtual Call Centres & Home Working for Increased Flexibility
Flexible working is increasingly popular as advances in technology means virtual call centres and home working are a reality.
Homeshoring – UK Begins to Embrace Homeshoring Principles
The process of homeshoring or homesourcing generally refers to the activities of workers in the contact centre environment being carried out by workers in their own homes and homeshoring is really beginning to be embraced throughout the UK.
 Exhibitors 
4Net Technologies Ltd.
GoToAssist, GoToMeeting, GoToMyPc by Citrix
Leadreporter.com
LiveXchange.com - Home Agent Systems And Networks
Siemens Enterprise Communications Limited
Ultra Communications Limited.
 News 
Plantronics Launches First VoIP Headset System for Contact Centres
LiveXchange Expands by offering a unique agent selection and training process
Virtual Call Centres & Home Working – Jobs in Leeds
Virtual Call Centres & Home Working – Rise of the Machines
Virtual Call Centres & Home Working – Helping those in Redundancy
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 Exhibitor News 
Morgan Hunt Reaps Significant Gains in Productivity and Immediate ROI Using Citrix Online's GoToMeeting
Citrix Online’s Web Conferencing is Category Growth Leader Growing More Than Twice as Fast as Industry
Citrix Online's GoToAssist Express Wins Prestigious Stevie® Award for "Best New Product"
Accountants Save Time and Improve Client Service by Using Simple Collaboration Tools from Citrix Online
Sage and Citrix Online Introduce GoToAssist Express to Elevate Customer Service Across Sage Partner Network
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 Features 
Virtual Call Centres & Home Working for Increased Flexibility
Homeshoring – UK Begins to Embrace Homeshoring Principles
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 Product Round Up 
Home Sourcing - The results are in.
Siemens Announces new OpenScape Contact Center solution for the OpenScape Unified Communications Server
Siemens announces sponsorship of Top 50 Call Centres for Customer Service initiative.
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 Case Studies 
O'Neill Europe Case Study
Dermalogica Case Study
Big Band Networks Case Study
Sage (UK) Limited Case Study
Marketron Case Study
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 Whitepapers 
How to Turn Your Contact Center into a Profit Center — A Best-Practice Overview
IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
Contact Centres Whitepaper
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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