VoiP
Welcome to the VoiP product category of the Call Centre & Customer Management 365 exhibition. In this product category you will find VoiP information such as news, features and case studies.
 Exhibitors 
Cirquent
GoToAssist, GoToMeeting, GoToMyPc by Citrix
ntl:Telewest Business
Toshiba Information Systems (UK) Ltd
 News 
Plantronics Launches First VoIP Headset System for Contact Centres
VoIP – Businesses make the move toward unified communications
CRM – The Quiet Revolution
VoIP – Concerns Remain Over Quality of VoIP Service
Hardware not Needed for Virtual Contact Centre
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 Case Studies 
Case Reference - Delivering a Contact Centre
Case Reference - Worldwide multi-language CRM system
Case Reference - NHS Patient’s Appointment Bureau
Case Reference - Improving Customer Retention
Case Reference - Applied Consultancy in Practice
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 Whitepapers 
Maximising Customer Profitability through CRM
Inbound Marketing - Converting inbound customer contact into business opportunities
Customer Management Strategy - Are you planning for success?
Customer Experience - Are you being honest about your customers’ experience?
Changing the way you do business - the focus is user adoption
More >>
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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