Workforce Management & Optimisation
Welcome to the Workforce Management & Optimisation product category of the Call Centre & Customer Management 365 exhibition. In this product category you will find Workforce Management & Optimisation information such as news, features and case studies.
 Exhibitors 
GMT Workforce Management
ASC telecom UK Ltd. – We record & analyze communications
Aspect Software
Cirquent
GoToAssist, GoToMeeting, GoToMyPc by Citrix
Incorpore – The health club company
InVision Software Ltd
LiveXchange.com - Home Agent Systems And Networks
Verint | Witness Actionable Solutions
 News 
Workforce Management & Optimisation Key Trends
Workforce Management & Optimisation – Picking the Right Software for your needs
Quality Monitoring – Travelling in the Right Direction
Workforce Optimisation – Getting the Most from your Workforce
Workforce Optimisation Cruising to Success
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 Exhibitor News 
TELEOPTI joins Cisco Developer Network Program, completes interoperability testing
Teleopti brings optimisation into Enterprise Workforce Management with Teleopti CCC, version 7
TELEOPTI Joins Cisco Technology Developer Program, completes interoperability testing
Q-Matic partners with Teleopti – delivering 25% savings in customer facing operations
Teleopti launches world-class workforce management tool for free: Teleopti CCC Forecasts – a free product in the Teleopti CCC solution suite
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 Features 
Motivation & Incentives and Adherence Management
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 Product Round Up 
Home Sourcing - The results are in.
GMT Receives Highest Customer Satisfaction Ratings
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 Case Studies 
Case Reference - Delivering a Contact Centre
Case Reference - Worldwide multi-language CRM system
Case Reference - NHS Patient’s Appointment Bureau
Case Reference - Improving Customer Retention
Case Reference - Applied Consultancy in Practice
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 Whitepapers 
Maximising Customer Profitability through CRM
Inbound Marketing - Converting inbound customer contact into business opportunities
Customer Management Strategy - Are you planning for success?
Customer Experience - Are you being honest about your customers’ experience?
Changing the way you do business - the focus is user adoption
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CALL CENTRE & CUSTOMER MANAGEMENT EXPO 2010
TUES 21 - WEDS 22 SEPTEMBER 2010
NEC, BIRMINGHAM, HALL 9


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